Leasing Questions? Ask Us


Here are some leasing questions that we frequently get asked at Nissan Canada Financial Services Inc. (NCFS). Even if you don't have a specific question, we still recommend you read these over so you can take your mind off leasing and focus on the good stuff, like driving your Nissan. If you can't find your question here, or if you need additional details, please contact your local Nissan dealer or contact NCFS at 1-800-268-6499 (Eastern Canada) or 1-800-268-0764 (Western Canada). NCFS Customer Service is available Monday through Friday, from 9:00 a.m. to 8:00 p.m., Eastern Standard Time.

Can I lease a pre-owned vehicle?

NCFS only offers leases for new Nissan vehicles. However, your local Nissan dealer may offer pre-owned leases for Nissan and Infiniti vehicles

How can I contact you by mail?

Nissan Canada Financial Services Inc.
5290 Orbitor Drive
Mississauga, Ontario
L4W 4Z5
Attention: Customer Service

How can I contact NCFS by phone?

If you are calling from Eastern Canada (Ontario, Quebec, New Brunswick, Nova Scotia or Newfoundland) you can contact NCFS at 1-800-268-6499.


If you are calling from Western Canada (Manitoba, Saskatchewan, Alberta, British Columbia, Yukon, Northwest Territories, or Nunavut) you can contact NCFS at 1-800-268-0764.


NCFS Customer Service is available Monday through Friday, from 8:00 a.m. to 8:00 p.m., Eastern Standard Time.

Do I have to notify NCFS if my lease vehicle was involved in an accident and sustained damage?

Yes, please contact NCFS at 1-800-268-6499 (Eastern Canada) or 1-800-268-0764 (Western Canada). If your insurance company is issuing a check that NCFS must endorse, copies of the insurance estimate and the repair bill showing the completed repairs are required. A representative of our Insurance department will provide you with the details.

How much can I get for my trade-in?

It depends on a number of factors, including the vehicle model, year and condition. You can also get a general idea of your car's worth by checking independent car value guides. However, a vehicle survey by your Nissan dealer is always necessary to determine whether that Nissan dealer is willing to accept a trade-in and what the final trade-in value will be.

There is an entry on my credit report from NCFS. Whom do I contact?

The credit bureaus will help you investigate any issue in your credit file. You may contact them at:

Equifax Canada Inc.
1-800-865-3908
www.equifax.ca

TransUnion of Canada Inc.
1-866-525-0262 for residents of Canada, except Quebec
1-877-713-3393 for residents of Quebec
www.tuc.ca

Can I change the due date on my account?

Contact our Customer Service Department to verify that your account is eligible and to determine the terms for a payment due date change. If eligible, you may make a written or verbal request to process the due date change. You may reach a Customer Service Associate by calling 1-800-268-6499 (Eastern Canada) or 1-800-268-0764 (Western Canada), Monday through Friday, from 8:00 a.m. to 8:00 p.m., Eastern Standard Time.

Can I change the account for my pre-authorized payment?

Yes, please mail or fax your request along with a copy of the cheque for the new account-marked "VOID" to NCFS. Please ensure the cheque is fully MICR encoded as we cannot accept handwritten account number information.


NCFS will only accept cheques drawn on accounts in the name of the lessee/lessees on the agreement and we cannot accept those drawn on lines of credit or credit cards. If you wish to have the payments taken from a business account not listed as a lessee on the account, you must provide full business signing authorities to support the request.

Can I skip or defer the payment on my account?

Your account may qualify for a payment extension. Please contact our Customer Service Department at 1-800-268-6499 (Eastern Canada) or 1-800-268-0764 (Western Canada), Monday through Friday, from 8:00 a.m. to 8:00 p.m., Eastern Standard Time.

What if I can no longer afford the payments on my lease account?

If you cannot afford to make your lease payments, contact NCFS or your dealer immediately. Depending on your circumstances, they may be able to adjust your payments or help you get into a more affordable vehicle.

Will NCFS allow another party to take over the payments on my account?

Subject to credit approval, yes. If you would like to have another party assume the payments on your existing contract, that party would submit a credit application through the local Nissan dealer to NCFS for review. Be aware that if the applicant is approved, you are not released of your contractual obligation and will remain on the contract as guarantor. After the credit approval, NCFS will send the Nissan dealer an Assignment and Assumption Agreement to be signed by all parties and add the applicant to your contract. Please contact our Customer Service Department for more information. You may reach a Customer Service Associate by calling 1-800-268-6499 (Eastern Canada) or 1-800-268-0764 (Western Canada), Monday through Friday, from 8:00 a.m. to 8:00 p.m. Eastern Standard Time. A $500.00 plus GST ad applicable provincial taxes fee is applicable for each Assignment and Assumption.

What happens to my lease if I move?

Please send written verification of your legal name change, such as marriage license or divorce decree to:

If you are moving, please notify NCFS Customer Service of your new address and telephone number by calling 1-800-268-6499 (Eastern Canada) or 1-800-268-0764 (Western Canada) 8:00 a.m. to 8:00 p.m. Eastern Standard Time. Your NCFS lease agreement prohibits the removal of the leased vehicle from the Canada for more than 30 days without the express permission of NCFS. Please contact Customer Service for further information.

My name recently changed (marriage, divorce, etc). How do I update the name on my lease?

Please send written verification of your legal name change, such as marriage license or divorce decree to:

Nissan Canada Financial Services Inc.
5290 Orbitor Drive
Mississauga, Ontario
L4W 4Z5
Attention: Customer Service

How is my payment amount determined?

Your payment amount is determined by the sum of the Rent Charge and the depreciation and any amortized amounts over the term of the lease. Except in the case of a single-payment lease, these amounts are totalled and divided by the Lease Term. Any applicable monthly taxes are then added.

Will my late payment be reported to the credit bureaus?

NCFS is obligated to report any payment received more than 30 days past the due date.

Why is the payment due this month different from my regular payment amount?

There are several factors that might affect your payment amount. The most common cause is change in the tax rate. If the tax rate changes in your city, region or province, this will affect the sales tax portion of your monthly lease payment. If you have recently relocated to another province, this may also affect the amount of your monthly payment.

If paying by check, where should I mail my payment?

NCFS requires that all lease and loan clients make their regularly scheduled monthly payments by Pre- Authorized Payment Plan (PAPP) by providing a cheque from your account marked VOID. PAPP is convenient, economical (no postage fees) and ensures that your payment will go through on the correct date each month. Prior approval from NCFS is required for any exceptions. Payments other than the regular monthly payment may be sent to:

Nissan Canada Financial Services Inc.
5290 Orbitor Drive
Mississauga, Ontario
L4W 4Z5
Attention: Customer Service

Please ensure to include your account number on the cheque for easy identification.

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