Nissan Accident Assistance & Towing Guidance

ACCIDENT ASSISTANCE

We'll help get your Nissan safely back on the road as soon as possible after an accident. Get in touch with one of our Certified Collision Repair Centres. They'll help return your vehicle back to its former function and performance.

Find a Collision Repair Centre

What to do in an Accident

To help protect yourself and your vehicle, it is critical that you first follow the steps below before doing anything else.

Step 1: Stay Safe

If there are injuries, call 9-1-1 immediately
Drive the vehicle out of traffic lanes (if safe to do so)
Activate 4-way flashers
Ensure everyone is a safe distance from passing vehicles
Exchange information with other driver(s)

Step 2: Collect Critical Information

Capture the following information as accurately as possible:

Year, make, model, license plate # of other vehicles involved
Name, address, home, work and cell phone, driver’s license #, insurance carrier and policy # of all drivers involved
Contact information for any witnesses

Take photos or draw a simple diagram of the accident and be sure to include:

Point of impact
Observations about the other driver’s behaviour or actions that may have impacted the crash

Step 3: Call 1-800-267-5936 for Complimentary Towing

If your Nissan vehicle is still covered under its manufacturer warranty, you can have it towed to the nearest Certified Collision Repair Centre at no charge. Simply call 1-800-267-5936 and we’ll guide you through the entire process.

Limitations and restrictions apply.

Additional Resources For You

Documents and booklets stored inside a vehicle’s dashboard compartment

Nissan Accident Guide

We put together an Accident Report Form and Guide you can print and store in your glove box so that it’s always there to assist you when you need it.

Download Guide

Nissan service advisor talking with a customer inside the service area

Going Forward

In the days that follow your accident, regardless of severity, there are a number of critical steps you must take to ensure the repair process goes as smoothly as possible.

Learn More

Nissan representative reviewing a repair estimate with a customer in a service office

How to Read an Estimate

What’s the difference between OEM and RECON? What is a labour unit? Find out the answer to these questions, and more, with our “How to Read an Estimate” guide.