What to Do After an Accident

Person sitting inside a Nissan vehicle with one hand on the steering wheel

AFTER AN ACCIDENT

After a collision happens, it can be difficult to remember everything you should be doing next. We're here to help you know your rights and what to do after the unexpected happens with resources you can read and keep on hand whenever you need it.

Find a Collision Repair Centre

What To Do After An Accident

1. Contact Your Insurance Company

Notify your insurer and the insurance company will send an adjuster to assess the damage to your vehicle.

2. Find a Nissan Certified Collision Repair Centre

You can use our Certified Collision Repair Centre locator to get started, or find and contact your local dealer for a referral.

3. Understanding Your Rights and the Right Parts

If you do not choose a Nissan Certified Collision Repair Centre, it’s important to ask in advance whether the collision repair facility you do choose, and your insurance company, are planning to use Nissan Genuine Parts.

Exterior view of a Nissan dealership with Nissan signage

Nissan service advisor discussing service details with a customer

Know Your Rights

Your insurance company may recommend a repair shop, but cannot require that you use them. You have the right to choose where and how your vehicle is repaired. Only Nissan Certified Collision Repair Centres have been validated by Nissan to have the tools, training and knowledge to repair your vehicle properly.

Find a Collision Repair Centre

You also have the right to dictate which parts are used to repair your vehicle. Although, some policies require you to pay a price differential to ensure your Nissan is being repaired using Genuine Parts. Be sure to find out what your policy covers, and be aware of policy provisions that enable insurers to use imitation parts.

Find a Collision Centre

In most cases, the cost for your repair is only going to be your deductible amount (if there is one). For that reason, and others, you should strongly consider entrusting Nissan Canada Certified Collision Repair Centres with your repairs as we will have your best interests in mind from start to finish.

Find a Collision Repair Centre

Additional Resources For You

Nissan representative reviewing a repair estimate with a customer in a service office

How to Read an Estimate

You don’t need to be a collision repair expert to understand the terms and abbreviations listed in your repair estimate. All you need is our handy “How to Read an Estimate” guide.

Learn More