Know What Your Vehicle Needs

To: Collision Position Statement
Position Statement: Around View® Monitor Calibration

Many Nissan vehicles are now being equipped with Around View® Monitor systems, which incorporate the use of cameras in front, rear, and both sides of the vehicle.

Nissan Canada has taken the position that any time a camera, or camera mounting part (front grille, door mirror, or other) is removed, installed, or replaced, it is mandatory for the qualified repair professional to perform a calibration of this system.

Failure to adhere to this calibration procedure could result in the Around View® Monitor system not functioning as originally intended. We ask that the general repair industry adhere to these guidelines immediately.

Reference service manual section “AV” for additional information.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Blind Spot Warning (BSW) Precautions

Nissan continues to be very concerned with the proper repair of our vehicles after a collision situation, especially as it pertains to safety related systems. With this in mind, Nissan would like to address a very important component of our Safety Shield Technologies, called Blind Spot Warning (BSW), and one of the specific repair considerations that relates to this system.

BSW was introduced to some Nissan vehicles as early as 2011. On vehicles equipped with this technology, the side radars, which are responsible for triggering the BSW, sit behind the rear bumper cover at both corners. For this reason, in a rear end collision scenario, Nissan DOES NOT support any repair, body filler application, or paint work on the rear bumper cover in the general area of the side radars. Nissan’s service manuals clearly state: “Do not attach a sticker (including transparent material), install an accessory or paint work near the side radar”.

The damaged bumper cover should be replaced with a new bumper cover. In addition, since non-OEM bumper covers may vary in materials, build specifications, and fitment, and have not been tested by Nissan as far as compatibility with the BSW system, Nissan recommends replacing the bumper cover with a new Genuine Nissan bumper cover.

Failure to adhere to these guidelines may cause the BSW system to not function properly, potentially causing serious safety concerns for our owners.
Please reference service manual section “DAS” for additional detailed information.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Bumper Fascia Replacement with Sonar

As Nissan Safety Shield Technologies are incorporated into more of our vehicles, we want to bring to your attention to important information about how these systems function and how to properly handle repairs regarding this technology.
Many electronic sonar sensors in front and rear bumper fascia are considered part of this Nissan Safety Shield Technology. These sensors are engineered to be in very exact positions within the bumper fascia, and if not properly installed, may not function as originally intended. For this reason, Nissan DOES NOT approve the use of aftermarket, reconditioned, or recycled bumper fascia.

In contrast with original Genuine Nissan bumper fascia, aftermarket bumper fascia may:

1. In some cases, non-OEM fascia come with no pre-drilled holes for the sensors, relying on the shop technician to cut the holes using a rough template. This may lead to instances where the non-OEM bumper does not match the original Genuine Nissan bumper holes.
2. In some cases, build specifications are slightly different on aftermarket bumper fascia from on Genuine Nissan fascia, which may also cause issues with sensor alignment or performance.

Reconditioned fascia (that was once damaged) may also be out of specification to the original undamaged Nissan bumper fascia, which may cause sensor alignment issues.

There is currently no industry standard process for knowing the history or quality of recycled bumper fascia, so reconditioned bumper fascia are not recommended on Nissan vehicles. We ask that the general repair industry adhere to these recommendations.

For additional information, please see service manual section “SN”.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: De-Nib & Polish and Finish Sand & Polish

Nissan is dedicated to providing vehicles of the highest quality to every owner. Every aspect of the vehicle, from mechanical, safety, and paint finish during the manufacturing process, receives the utmost attention to detail. Restorative paint processes can be one of the most impactful attributes to owner satisfaction when done properly. Repair facilities face a variety of challenges with vehicles including, but not limited to, paint maintenance and debris from daily road conditions. After refinishing any outer panel, it may be necessary to nib sand (or de-nib) any particles found within the final finish followed by polishing affected areas. It may also be necessary to finish sand and polish an entire panel finish, followed by polishing the affected areas to provide the desired uniform texture of the factory finish. Nissan also completes these same processes in the manufacturing environment due to intrusive dirt or debris found in the production environment. Paint manufacturer’s recommended guidelines should be followed by qualified trained individuals with proper equipment during this process.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Frame and Unibody Pulling

Nissan vehicles, whether constructed on a framed or unibody platform, require different techniques to correct body alignment issues after a collision, incident, or loss. Repairs requiring any structural or alignment corrections are the first step in the restoration process and the basis of a safe and quality repair.
To help ensure that a vehicle is repaired and restored to factory specifications, measurements should be taken both before and after a frame or structural repair. This helps to ensure proper body alignment that could affect safety or mechanical systems. Measurements can be found in the Electronic Service Manual (ESM) taken from a variety of control points during production. Nissan has not validated any alternative measurements provided by a third party vendor and refers all collision repair professionals to the ESM measurements. Removal of vehicle components, panels, or exterior trim may be necessary to perform accurate measuring during the repair process. Initial damage measurements will also be helpful in repair-versus-replace scenarios.

Proper anchoring techniques should be used during body alignments and may vary depending on the alignment system being used. Recommended anchoring techniques can also be found in the Electronic Service Manual (ESM) for each model. Corrective push/pull methods will be outlined there as well and should be used in conjunction with machine manufacturer’s guidelines. Any protective coating (seam sealer, stone guard, undercoating, corrosion protection, etc.) removed for initial setup or damaged in the repair process should be restored accordingly.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Glass Replacement

Genuine Nissan auto glass plays an important role in the safety of the vehicle by providing structural rigidity, ocular clarity, and integration with advanced vehicle technology. In addition, glass can play a critical role in noise dampening, UV protection, and general occupant comfort and safety. For these reasons, Nissan DOES NOT support the use of aftermarket or recycled glass in a repair situation. If an aftermarket windshield is unavoidable in a repair situation, please be sure it meets the same specifications and similar quality to the OEM windshield being replaced.

We ask the general repair industry to adhere to these guidelines when handling glass replacement on Nissan vehicles. For additional information on Nissan vehicle glass, please refer to service manual section “GW”.

Additional Note: As of the 2016 Nissan model line-up, the LEAF, JUKE, Sentra, and Quest all have non-reusable rear view mirrors. Any windshield replacement on these vehicles also requires the rear view mirror to be replaced. For questions specifically related to inside mirrors, please refer to service manual section “MIR”.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: New Part Seam Sealing Procedures

Nissan may ship a variety of new Genuine Nissan Original Equipment Parts with or without seam sealer applied during the production process. These parts may include hoods, deck lids, or doors and can vary by model or model year. In order to return the vehicle to a pre-loss condition and promote corrosion protection, it may be necessary for the repair facility to apply seam sealer in the specified locations on the new replacement part.

While the seam sealer location serves as a protective barrier, it is also indicative that a part may have been replaced when subjected to a post-repair inspection. The absence of seam sealer can contribute to premature part failure due to moisture or corrosion. Applying the seam sealer should match the factory materials and application closely to meet customer expectations. This process is an additional step of necessary parts replacement and should be completed during the repair process.

For seam sealer applications and specifications, consult the Electronic Service Manual (ESM) under the “Body Sealing” section. Please follow the seam sealer manufacturer’s directions for specific preparation and application processes.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Nissan Partial Clear Coat Blending

Nissan does not recommend partial clear coat refinishing, “solvent blending,” or “melting” for any refinishing work that is being performed. While initial attempts will provide an aesthetically acceptable finish, it does not allow for proper adhesion of the material due to thermoset processes. Decreased film thickness and exposure to elements sacrifice long-term durability and can result in discoloration or peeling.

To restore the factory finish, the final clear coat should be applied to the panel(s) edge or natural breaking point. It may be necessary to remove exterior trim, weather stripping, roof luggage rack or rail systems, or remove glass. Industry standards and paint manufacturer’s guidelines align with this methodology. Please refer to the paint manufacturer’s guidelines for additional information on recommended processes and warranty restrictions.

Removal of certain components such as mirrors, door handles, or glass, can cause a disruption in the vehicle control systems and may not create a Malfunction Indicator Light (MIL) visible dash indicator. Following removal, the vehicle will require a post-repair diagnostic scan to ensure all systems are functioning as designed. Please reference Nissan’s revised Pre- and Post-Repair System Scanning position statement (updated 2018) for additional information.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Steel and Aluminum Wheel Repair on ALL Nissan Vehicles

Nissan DOES NOT approve of any repairs, or the use of any repaired steel or aluminum wheel that involves welding, bending, hammering, straightening, re-machining, reforming, or adding new material, as this can compromise the structural integrity of the wheel and safety of the vehicle.

Any repair of steel or aluminum wheels must be strictly limited to minor cosmetic sanding or polishing that removes ONLY the finish, not the metal.
Reconditioned wheels are not an acceptable method of repair on any Nissan vehicle. These wheels were subjected to prohibited repairs referenced above. A reconditioned wheel, or any wheel not approved by Nissan, may cause unsafe vehicle operation and performance, including loss of control, which may result in injuries to the vehicle occupants or other drivers. Following a collision situation, all four wheels should be thoroughly inspected for damage, especially the wheel(s) closest to the impact area of vehicle.

We ask the general repair industry to follow these strict guidelines going forward.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Power Window Servicing Post-Repair

Nissan vehicles are equipped with power window features that include “Auto-Up” Operation, as well as an “Anti-Reverse” feature. Any time the following repair operations occur these two features need to be initialized before releasing the vehicle back to the owner:

• Disconnection and connection of 12V battery cable from negative terminal.
• When main power window and door lock/unlock switch replaced.
• Electric power supply to main power window and door lock/unlock switch or front power window motor is interrupted by blown fuse or disconnection and connection of the negative terminal of 12V battery, etc.
• Disconnection and connection of main power window and door lock/unlock switch harness connector.
• Removal of front power window motor from regulator assembly.
• Operation of regulator assembly as an independent unit.
• Removal and installation of glass.
• Removal and installation of door glass run.

Failure to adhere to these guidelines could result in the power windows not functioning as originally intended. Please refer to the proper service manual for details on how to initialize these features.

For additional information, reference service manual section “PWC”.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Pre- and Post-Repair Scanning, Calibrations

Nissan continues to add greater technology and electrical systems promoting driver assist features and overall vehicle safety. The presence of increasingly sophisticated and inter-connected technology supports and necessitates the requirement of all Nissan vehicles, having a diagnostic system scan to identify any diagnostic Trouble Codes (DTCs) present, even in cases where there is no identifiable Malfunction Indicator Light (MIL) illuminated on the vehicle’s dashboard. Forces encountered in a loss or simply disconnecting vehicle systems during the repair process for paint or other access can trigger a DTC in the vehicle’s systems. A pre-repair system scan is recommended to identify items in advance that are malfunctioning on a vehicle. This helps the repair facility fully understand the scope of the repair before starting as well as documenting elements related to the overall loss. The post-repair diagnostic system scan is required to confirm DTCs are properly resolved and assist in system calibrations, helping to ensure our owners’ safety and satisfaction.

Background on Scan Requirements
Introduced in 1996, Nissan vehicles systems have the ability to capture and record DTCs of vehicle systems within the vehicle Electronic Control Units (ECU). All 1996 to current vehicles that contain a 16-pin OBD2 port have the potential to have a diagnostic system scan. In vehicles without an OBD2 port it may be necessary to locate other vehicle data link connectors to perform this task. Nissan recommends the use of the CONSULT diagnostic scan tool with the most up-to-date software installed. Nissan does not test or validate other diagnostic scan tools in the market and cannot comment on their capabilities or accuracy. Using the CONSULT diagnostic scan tool, stored DTCs are identified, validated, and then addressed within the repair process.

Some additional vehicle control systems’ diagnostic and DTCs facts:

• The proliferation of vehicle control systems has increased the potential number of DTCs beyond the point where dashboard indicators can illuminate for every DTC. The dashboard indicators are intended for driver notifications, NOT vehicle diagnostics.
• DTCs may be triggered as a result of the loss OR the repair process when electrical systems are disconnected during the restoration of the vehicle.
• The presence or absence of dashboard indicators/warning lights is NOT an acceptable method to determine if a post-repair diagnostic scan is necessary. ALL Nissan vehicles from 2008 forward MUST have a post-repair diagnostic scan for this reason.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Radar Calibration Post-Repair

Many Nissan vehicles are equipped with front radar sensors as part of Nissan’s “Safety Shield Technology”. This radar is one of the main components that contribute to proper functioning of various vehicle features, such as Automatic Emergency Braking (AEB), Predictive Forward Collision Warning (PFCW), and Intelligent Cruise Control (ICC).

It is critical that these radar devices are properly recalibrated after any repair situation to the front of the vehicle that would cause the radar sensor to be shifted, removed, reinstalled, or jolted in the collision. Nissan has taken the position that the recalibration of radar devices in the described repair situations is mandatory, without exception. Failure to follow this recommendation could result in radar malfunction, or vehicle systems, including safety features not working as originally intended, thus posing a significant risk to vehicle occupants. We ask that the general repair industry adhere to these strict guidelines for the ultimate benefit and safety of our customers.

For additional information, please see service manual section “CCS” where applicable.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Raw Bumper and Other Precautions for Plastics

Nissan utilizes a variety of plastic components that vary throughout the vehicle. These include parts that have different heat resistance, solvent resistance, and other precautions needed when handling. Any replacement bumper fascia shipped from Nissan will be raw plastic when received. Other items, such as mirror covers, may come in this state as well. This will require the repair facility to take additional preparation steps before any paint application. These necessary steps help provide a long- lasting finish on the new replacement bumper or other plastic replacement parts.

To reduce and release the compounds from the plastic or other chemicals used during production, the bumper will need to be washed, dried, scuffed, re-cleaned, and inspected prior to any paint procedure. Repeat this step as needed until the new bumper (or other replacement part) is ready for paint. Appropriate cleaners, adhesion promotors, and flex additives recommended by the paint manufacturer should be used to provide the proper paint adhesion.

Refer to the Electronic Service Manual (ESM) to confirm locations and precautionary measures needed for all plastic components. These can be found under the “Handling Precautions for Plastics” section of the ESM.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Single-Use Parts Replacement

Nissan vehicles are designed with safety as a top priority. Although parts may not be damaged or appear to need replacement during the repair process, many are single-use items. Designated single-use parts are designed for installation-only purposes and should be discarded once removed. While these parts may be absent of related damages, the reuse of such parts may cause repair issues and compromise the quality and safety of the vehicle. Items may have this designation for reasons of fit and finish, safety, or other quality concerns important to the vehicle owner.

Prior to any repair process, it is necessary to consult the Electronic Service Manual (ESM) to identify these single-use parts. Stationary glass, safety restraint systems, mechanical components, emblems or nameplates, fasteners, clips, bolts, screws, or interior trim pieces may fall into this category.

Any adhesive or adhesive tape should be replaced when separated from the original part. Removal of these adhesives may warrant parts replacement entirely. Items can be listed in a precautionary statement in the ESM or have a special identifier in the diagram. Any item labeled with by a black circle and a white “X” must be replaced after removal. See example below.

Always replace after every disassembly.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Seat Belt Replacement Considerations

Seat belts have been, and continue to be critical to the safety of our customers. We ask the general collision repair industry to adhere to the following guidelines when considering seat belt replacement on a Nissan vehicle following a collision:

Inspect ALL seat belt assemblies, including retractors and buckles after a collision. Nissan recommends that all seat belt assemblies in use during a collision be replaced, unless the collision was minor and the belts show no damage and continue to operate properly. Failure to do so could result in serious personal injury in an accident. Seat belt assemblies not in use during a collision should also be replaced if either damage or improper operation is noted. Seat belt pre-tensioners should be replaced even if the seat belts were not in use during a collision in which the front air bags are deployed. Replace any seat belt assembly (including anchor bolts) if:

• The seat belt was in use at the time of a collision (except for minor collisions and the belts, retractors and buckles show no damage and continue to operate properly).
• The seat belt was damaged in an accident (i.e. torn webbing, bent retractor or guide, etc.).
• The seat belt attaching point is damaged in an accident. Inspect the seat belt attaching area for damage or distortion and repair if necessary before installing a new seat belt assembly.
• Anchor bolts are deformed or worn out.
• The seat belt pre-tensioner should be replaced even if the seat belts are not in use during a collision in which the frontal air bags are deployed.

Reference service manual section “SB” for additional information.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Unibody/Structural Repair Procedures

Nissan recommends that if structural repairs are needed on a vehicle, that they only be performed by an experienced professional with proper tools, while using a current Nissan body repair manual for reference. Component replacement should be accomplished only along factory seams where sectioning is appropriate and approved within the body repair manual. Failure to adhere to this recommendation can result in a number of problems, including improperly fitting parts, noises, excessive tire wear, and most importantly, changes in the way the vehicle reacts in subsequent crashes.

The repair of reinforcements (such as side members) by heating is not recommended since it may weaken the component. When heating is unavoidable, do not heat high-strength steel parts above 550°C (1022°F). Additionally, application of heat can alter or destroy material coatings utilized for corrosion protection and may not be restorable in some cases. Using adhesives in place of welding for component replacement is not an authorized Nissan repair method.

“Clipping” refers to cutting two damaged vehicles through the windshield pillars, the rocker panels, and across the floor pan and joining the undamaged portions from these vehicles to make the repair. “Clipping” is strictly prohibited by Nissan. Improper vehicle repairs such as these are not covered under Nissan’s factory or extended warranties.

For questions on body repair, please reference service manual section “BRM”.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Steering Angle Sensor Reset Operation

Most Nissan vehicles are now equipped with Steering Angle Sensors (SAS). The steering angle sensor is a critical part of the Vehicle Dynamic Control (VDC) System that measures the steering wheel position angle and rate of turn. The SAS requires a reset by scan tool to help ensure proper calibration any time the alignment is adjusted for any reason.

It is the position of Nissan that any time an alignment is completed on a vehicle equipped with Vehicle Dynamic Control, a reset of the steering angle sensor is mandatory. In addition, if any component of the steering or suspension system is damaged on a Nissan vehicle, or removed/installed, a reset of the SAS will be required where applicable, regardless of whether or not an indicator light is displayed on the dash.

The safety of our customers is the number one concern at Nissan, and we ask that the repair industry adhere to this strict recommendation going forward.
For additional information, please see service manual section “BRC”.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Use of SALVAGED and/or USED Air Bag Components

The original Supplemental Restraint System (SRS) parts utilized on Nissan vehicles are designed and specifically engineered for use in that vehicle. These Supplemental Restraint Systems and their componentshelp protect occupants in the event of a collision. The installation and use of a salvaged or used Supplemental Restraint System component in a Nissan vehicle may compromise the intended performance of the vehicle’s air bag system, as there is no certainty of the history, quality, condition, compatibility, environmental or other degradation prior to salvage of a recycled or used air bag system component.

When Supplemental Restraint System repairs are necessary, Nissan recommends that any repairs be performed by an experienced professional using only new Genuine Nissan replacement parts designated for use on the specific Nissan vehicle Supplemental Restraint System affected. Following this recommendation, vehicle owners and repairers can best help to ensure that the supplemental restraint system parts used in the repair of the Nissan vehicle will help protect vehicle occupants in a possible future crash. When repairing a Nissan Supplemental Restraint System, Nissan strongly recommends pre- and post-repair system scans to address internal trouble codes.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Use of Non-OEM Parts

The original parts used on a Nissan automobile are designed and built to provide optimum fit, function, safety, and structural integrity. For this reason, Nissan DOES NOT approve of the use of aftermarket, grey market, or imitation parts.

When collision repairs are necessary Nissan strongly recommends that an experienced professional using the Nissan body repair manual and Genuine Nissan replacement parts perform any repairs, designated for use on the specific Nissan vehicle being repaired. This includes mechanical, electrical, body panels, safety, and structural components. Genuine Nissan replacement parts are developed to deliver the same fit, function, safety, and structural integrity as when the vehicle was originally built. Parts of the vehicle are designed to work together as a system, and integrating aftermarket parts into these systems may affect crash performance. The safety of our customers continues to be our number one priority.

Vehicle lease agreements may stipulate that ONLY Genuine Nissan replacement parts be utilized for collision repairs to the vehicle. Nissan would ask that repair facilities consider this when repairing a lease vehicle.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Welding Precautions

Nissan is producing vehicles with more complex systems every year. These include a variety of electronic, safety, and comfort features as well as steel alloys that reduce vehicle weight and help to increase safety.

Welding precautionary measures include disconnection of the battery after proper lapse time, grounding of welding machines, weld types, tensile strength testing, and restorative corrosion protection recommendations. Welding voltages average 220 volts and far exceed the 15 volt average at which today’s electronics safely operate. Removal of electrical and safety components from the repair area should be done to prevent potential damages during any welding process. Electrical components can attract electromagnetic pulses emitted from welding equipment if not removed from the repair area.

It is recommended to refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed to maintain proper heat tolerances and other replacement specifications. A certified technician with proper training while using protective safety gear, tools, and equipment must perform all welding procedures.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Use of Salvage Parts on Nissan Vehicles

Nissan recognizes the importance of recycling, but the use of salvage/recycled parts to repair collision-damaged vehicles raises serious concerns about quality, suitability, safety and warranty. For this reason, Nissan DOES NOT approve of the repair of our vehicles with salvage parts or assemblies.

Many factors can influence the quality and suitability of a salvage part, including but not limited to, exposure to weather, improper removal or transfer of parts, possible mismatch of vehicle electrical components, or other safety-related items, as well as excessive wear on vital mechanical parts such as steering or suspension parts.
In cases where the donor vehicle was repaired due to a prior collision, recycled parts may not even be an original or genuine Nissan replacement part. At this time, there is no generally accepted process in place for the repair industry to regulate the quality or suitability of salvage/recycled parts.

Nissan strongly believes that the interests of our owners and collision repairers are best served when Genuine Nissan replacement parts are used in the repair of our vehicles. We ask that the collision repair industry adhere to these guidelines going forward.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: Rogue Liftgate Service

The Rogue liftgate comes pre-finished in Silver Metallic (K23) with the liftgate glass fully installed. This means that if a shop is replacing a liftgate on an affected Rogue model that is any other colour than silver, the glass will need to be removed for proper repainting of the gate.

We ask all interested parties involved in collision repair to please be aware of this issue and treat appropriately if/when encountered.

Models Affected: This applies to model year 2014 forward- Rogue and Rogue HEV (T32U, T32D, T32J and T32HVU)

Models NOT Affected: S35 Rogue Classic and J11 Qashqai

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/

To: Collision Repair Industry
Position Statement: ARIYA Bumper Refinishing Requirements

Nissan continues to develop some of the most innovative vehicles in the world that are focused on driver and occupant safety. As these vehicles are developed, increased focus on advanced safety systems and advanced driver assistance system (ADAS) features will be a natural byproduct of these advancements. Technologies included in these ADAS systems require specialized repair precautions and attention to detail in collision repair.

Improper repairs, excessive paint thickness, and bumpers that are painted more than once may result in system degradation and inaccuracy of the ADAS system, which may cause unintended system warnings or other malfunctions. Please refer to the Electric Service Manual for further details.

For ARIYA vehicles with damage in the side radar zones of the bumper (see Electronic Service Manual), use of only approved materials and processes is necessary to avoid interference with the side radars’ and ADAS function:

• Repair materials (such as putties or fillers) may not be added to the original bumper in the side radar zones. Repairs in the area of the radar zones will require bumper replacement with a Genuine Nissan Part.
• Metallic paint may be refinished only once using an approved paint and taking care to avoid excessive paint thickness. Certain metallic paint products, identified by an “N” in the chart below, cannot be used in the side radar zones at all. Subsequent repairs will require bumper replacement with a Genuine Nissan Part.
• Non-metallic and pearl paint may be refinished only once using an approved paint and taking care to avoid excessive paint thickness. Paint products identified by an “N” in the chart below, cannot be used in the side radar zones at all. Subsequent repairs will require bumper replacement with a Genuine Nissan Part.
• Approved Paint Supplier and Product Lines

Please refer to the chart below for the approved paint product line for each color code when refinishing bumpers.

Post-Repair Scan
After all repairs are completed, the vehicle must have a post-repair diagnostic system scan that can properly identify ARIYA systems and properly determine whether those systems are functioning as necessary. At this time, only CONSULT 4 and VI3 can be used on ARIYA. Please reference Pre-and Post-Repair Scanning, Calibrations statement for additional information.

Parts Warranty
Nissan New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than new Genuine Nissan Original Equipment Parts.

Nissan will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than new Genuine Nissan Original Equipment Parts.

Refer to the Electronic Service Manual (ESM) prior to any repair or replacement being performed. Information specific to each model may be found at https://www.nissan-techinfo.com.

For additional collision repair information: http://www.oemrepairinfo.ca/