Bluetooth is a wireless technology that enables connectivity between multiple electronic devices by utilizing a 2.4 GHz radio spectrum that has a range of approximately 30 feet. \nBluetooth will allow you to use your cell phone hands\u002Dfree in the vehicle. \nFor more information about Bluetooth wireless technology, please visit www.bluetooth.com \n \n

Help & FAQs

NissanConnect® support

Q: Can I try NissanConnect® before purchasing a vehicle?

Yes, visit any dealership to see how easy\u002Dto\u002Duse NissanConnect® really is. \n \n

Q: What features are available once I connect my compatible Bluetooth phone to my vehicle?

Once you pair a Nissan\u002Drecommended Bluetooth cellular phone to the vehicle, the following features are available: \n • Hands\u002Dfree mobile phone operation with a built\u002Din microphone and utilization of the audio speaker \n•\x26nbsp;Ability to switch between a hands\u002Dfree call and a private call \n•\x26nbsp;Vehicle\u002Dbased phonebook \n•\x26nbsp;Voice commands and verbal feedback prompts \n•\x26nbsp;Choice of different ring tones \n You can obtain information on how to operate the features of the system in your vehicle owner\x27s manual. \n

Q: Do I have to subscribe to a Bluetooth-specific carrier?

You don\x27t have to subscribe to a Bluetooth\u002Dspecific carrier. The system uses your existing carrier.\x26nbsp; \n \n

Q: Is there a warranty for my Bluetooth® Hands-Free Phone System?

The Bluetooth® Hands\u002DFree Phone System is covered under the Basic Coverage of the New Vehicle Warranty. \n \n

Make the most out of NissanConnect and drive in connected comfort and convenience, mile after mile. Have a question about feature functionality or setup? Explore our FAQs or contact us directly for additional assistance.

General

What is NissanConnect®?

Get connected to the road, your car, your community and to the world. Nissan vehicles feature intuitive technology that gives you greater control over your driving experience, starting with NissanConnect®. A suite of advanced features including (if equipped) NissanConnect Services, Door to Door Navigation, Apple CarPlay, Android Auto and more.

What is Nissan Intelligent Mobility?

Nissan Intelligent Mobility guides everything we do. We’re using new technologies to transform cars from mere driving machines into assistants. Together the journey is more confident, connected, and exciting. Whether it’s cars that assist in the driving task, or smartphone integration through Apple CarPlay® or Android Auto™, or the safety, security, and convenience features of NissanConnect® Services, the future has arrived and it’s already available in the Nissan you drive today.

Can I try NissanConnect® before purchasing a vehicle?

Yes, visit any dealership to see how easy-to-use NissanConnect® really is.

Bluetooth

About Bluetooth

What is Bluetooth?

Bluetooth is a wireless technology that enables connectivity between multiple electronic devices by utilizing a 2.4 GHz radio spectrum that has a range of approximately 30 feet. Bluetooth will allow you to use your cell phone hands-free in the vehicle. For more information about Bluetooth wireless technology, please visit www.bluetooth.com

Is my vehicle compatible with Bluetooth?

Bluetooth compatibility will vary based on the vehicle model and trim.

Can I use a Bluetooth adapter to connect to my vehicle?

Bluetooth adapters do not work, only cell phones with Bluetooth built in and listed as a Nissan-recommended phone will operate correctly.

What features are available once I connect my compatible Bluetooth phone to my vehicle?

Once you pair a Nissan-recommended Bluetooth cellular phone to the vehicle, the following features are available: • Hands-free mobile phone operation with a built-in microphone and utilization of the audio speaker • Ability to switch between a hands-free call and a private call • Vehicle-based phonebook • Voice commands and verbal feedback prompts • Choice of different ring tones You can obtain information on how to operate the features of the system in your vehicle owner's manual.

Is a subscription required to use the Bluetooth Hands-Free Phone System?

A subscription fee is not required to use the Bluetooth Hands-Free Phone System, the system uses your existing carrier.

Do I have to subscribe to a Bluetooth-specific carrier?

You don't have to subscribe to a Bluetooth-specific carrier. The system uses your existing carrier.

Is there a warranty for my Bluetooth® Hands-Free Phone System?

The Bluetooth® Hands-Free Phone System is covered under the Basic Coverage of the New Vehicle Warranty.

I have more questions about using Bluetooth with my Nissan

Have a question or issue about using Bluetooth with your Nissan? Contact Us Please note that Bluetooth support is limited to Nissan-recommended phones.

Bluetooth Pairing

How do I pair my Bluetooth phone to my vehicle?

Please check your phone owner's manual for instructions on pairing procedures for your specific vehicle.

Can I connect multiple Bluetooth devices to my vehicle?

The system supports up to five different phones. However, only one phone can be used at a time. If you try to add a sixth phone, the system will request you delete one phone.

How do I change the name of a paired phone?

You must edit the name of the phone before you pair it with the system. Please check your phone owner's manual for instructions on how to change your phone's Bluetooth ID.

How do I boost the connection between my Bluetooth phone and my vehicle?

Connection set up properly, but you still can't connect? Check out these tips to make the most of your connectivity. • Place your device close to the vehicle's audio system to maximize signal strength. • Make sure your device is fully charged as low battery level might impact the connection. • Move metal, such as coins or metal pens, away from your Bluetooth device and the vehicle's audio system. • Turn off Bluetooth on other devices to avoid interference. If you're still having trouble, check your phone and/or vehicle owner's manual for more information.

Why won't my compatible Bluetooth phone connect to my device?

Couldn't get Bluetooth to connect automatically? Try these tips to get your device and vehicle connected. • Restart your device and vehicle. • On your phone, check for the Bluetooth symbol. If you don't see it, turn on Bluetooth and/or set to 'Discoverable' at all times, and/or make sure that the vehicle is marked as a 'trusted' device. • Turn off Bluetooth (if on), then turn it on again. • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone owner's manual for details on adjusting Bluetooth settings

Why are my calls dropping when my vehicle is connected to my phone with Bluetooth?

Are your calls dropping? Try these tips to make sure your phone calls end when you want them to. • Restart your device and vehicle. • Connect your device via AUX or USB cable. • Check your mobile service for signal or reception issues. If you're still having trouble, check your phone owner's manual for more information.

Why is my system slow when connected to my Bluetooth phone?

System slow with Bluetooth connection? Check out these tips to get it back to normal. • Update to the latest compatible software version listed for your device. • Restart your device and vehicle. • Turn off Bluetooth on other devices to avoid interference. If you're still having trouble, check your phone and/or vehicle owner's manual for more information.

Why are some function slow to use and load?

Functions slow to use and load? These tips might help you get them back up to speed. • Update to the latest compatible software version listed for your device. • Place your device close to the vehicle's audio system to maximize signal strength. • Make sure your device is fully charged as low battery level might impact the connection. • Connect your device via AUX or USB cable. • Turn off Bluetooth on other devices to avoid interference. If you're still having trouble, check your phone and/or vehicle owner's manual for more information.

Why can't my vehicle find my Bluetooth phone that was paired before?

Bluetooth can't find your phone even though they've been paired before? Here are some tips to help pair them again. • Turn off Bluetooth on the device that was most recently paired. • Turn off Bluetooth on the device Bluetooth can't find (if on), then turn it on again. • Give your device time to be discovered (at least 1 minute). • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone owner's manual for more information.

Why isn't Bluetooth pairing my phone?

Bluetooth can't pair your phone? Use these tips to pair your device. • Make sure your device is fully charged as low battery level might impact the connection. • Turn off Bluetooth (if on), then turn it on again. • Place your device close to the vehicle's audio system to maximize signal strength. • Move metal, such as coins or metal pens, away from your Bluetooth device and the vehicle's audio system. If you're still having trouble, check your phone's owners manual for more information

System & Features

Why am I unable to use Bluetooth features?

Can't use any Bluetooth features? It may be that your device is not compatible. • Update to the latest compatible software version listed for your device • Then follow the setup instructions on the results page to reconnect your device. If you're still having trouble, contact us.

Why am I unable to use Bluetooth features while driving?

Can't use Bluetooth features while driving? Try these tips to ensure you're connected. • Restart your device and vehicle. • On your phone, check for the Bluetooth symbol. If you don't see it, turn Bluetooth on and/or set to "Discoverable" at all times, and/or make sure that the vehicle is marked as a "trusted" device. • Turn off Bluetooth (if on), then turn it on again. • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone's owners manual for details on adjusting Bluetooth settings

How do I get my texts via Bluetooth?

Don't know how to retrieve your SMS messages? Check out these instructions. • On your phone, make sure that your text message is on. • Activate your Hands-Free Text Messaging Assistant using the phone button on your steering wheel. • Say "Read Text" to listen to a message and "Next Text" to hear any other messages stored in your system. If you want to learn more, check your vehicle owner's manual for more information.

Why don't my Bluetooth settings save?

Can't save Bluetooth settings? Try these tips to make sure your preferences are stored. • Turn off Bluetooth (if on), then turn it on again. • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone owner's manual for details on adjusting Bluetooth settings or contact us.

How do I begin connecting my Bluetooth phone to my vehicle?

Can't figure out how Bluetooth works? Try these tips to start enjoying the benefits of Bluetooth right away. • Try our Connect to Bluetooth instructions to get set up. • For text messaging, use the phone button on your steering wheel and say "Read Text" to listen to a message, "Next Text" to hear another message, or say "Send Text to" and the name of the person you want to text. • Follow the voice feedback that will be provided by the system. • For streaming, press the "Aux" button on the package until you see the Bluetooth Audio screen appear. • For voice commands, press the "Voice Commands" button on the main menu to explore the list of recognized commands. To learn more about using Bluetooth, check your vehicle owner's manual.

What do I do if I am having trouble using Nissan Mobile Partner app for vehicles equipped with NissanConnect Mobile Apps?

Having trouble with the Nissan Mobile Partner? Try these instructions to get back on track. For vehicles equipped with NissanConnect Mobile Apps, open the Nissan Mobile Partner app and sign in using one of the following methods: • Your Canada.NissanConnect.com account credential. • Next, depending on your phone and its available features, do the following: • No Navigation Restart your vehicle. Turn off Bluetooth (if on), then turn it on again. • Navigation Press the APPS button on your system, then press the My Apps button on the screen to connect. If you're still having trouble, check your vehicle owner's manual or contact us.

Why is my app crashing/being slow?

Is your app crashing or having trouble loading? Check out these tips to get it working aptly. • Restart your vehicle. • Turn off Bluetooth (if on), then turn it on again. • Update to the latest compatible software version listed for your device. If you're still having trouble, check your phone owner's manual or contact customer service.

Voice Recognition

How do I use voice recognition?

Here are some tips for getting started with voice recognition: • Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face). • Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. • Wait for the tone and begin speaking within 5 seconds. • Speak in a natural voice and without pausing between words. • Follow the voice feedback that will be provided by the system. • Check your vehicle owner's manual for voice adaption training to teach your system how to learn your voice, if your system is so equipped.

Why is my voice recognition not working?

System not recognizing your commands? These tips might help it do as you say, if your system is so equipped. • Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. • Speak the commands clearly and at a normal pace. • Wait for the beep before speaking a command. • Follow the voice feedback that will be provided by the system. • Make sure the noise inside your vehicle is kept to a minimum (e.g., turn off radio, air conditioning). • Use the "HELP" voice command if you are not sure what to say. • Check your vehicle owner's manual for voice adaption training to teach your system how to learn your voice, if your system is so equipped.

Why does my system's voice recognition hear me incorrectly?

System pulling the wrong contact name or phone number? These tips can help you call the right person at the right time, if your system is so equipped. • Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face). • Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. • Wait for the tone and begin speaking within 5 seconds. • Speak in a natural voice and without pausing between words. • Make sure the contact''s first and last name is stored in your vehicle''s phonebook. • If your system requires it, speak the last name first, then the first name (e.g., Michael Smith spoken as 'Smith, Michael'). • Use single digits when speaking phone numbers (e.g., five hundred spoken as five zero zero). If you're still having trouble, check your vehicle owner's manual for more information.

Can I make my own voice commands?

Too many voice commands? Create your own customized commands with voice tags, if your system is so equipped. Check your vehicle owner's manual for more information.

Why am I unable to send text messages?

Not able to text? These tips can help you get and send text messages, if your system is so equipped. • Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face). • Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. • Wait for the tone and begin speaking within 5 seconds. • Speak in a natural voice and without pausing between words. • To display text messages, make sure your vehicle is traveling less than 10km/h. If you're still having trouble, check your vehicle owner's manual for more information.

Phone & SMS

Why can't I hang up my phone?

Can't hang up your phone? Try reconnecting your device to disconnect from future calls. Update to the latest compatible software version listed for your device. Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your vehicle owner's manual or contact us.

Does my vehicle recognize my phone contacts via Bluetooth?

Not all devices support phone book and/or contact transfers via Bluetooth. However, you may enter contacts manually. Please check your vehicle owner's manual for details on entering contacts manually.

What do I do if my vehicle is not downloading my contacts?

Your phonebook didn't automatically download? Each paired phone can have its own dedicated phonebook. Use the instruction below to manually add it, depending on your phone and its available compatibility features. • Phones that Support Phonebook Access • Press the "Setting" button • Select "Phone" • Select "Download Handset Phonebook" • Phones that Do Not Support Phonebook Access Up to 40 entries can be added to the vehicle phonebook by: Entering contacts downloaded from the handset or Using the Keypad or Call History. • On your vehicle, do the following first: • Press the "Phone" button. • Select "Vehicle Phonebook." • Select "Add New." Then add contacts via one of the following ways: • Bluetooth • Select "Copy from the Handset." • Select "Voicetag" to record a name for the Voice Recognition system. • Select "Store." • Say the name of the contact after the tone. • Select "OK" to save the entry. • Keypad • Select "Enter Number by Keypad." • Enter contact number. • Select "OK." • Select "Voicetag" to record a name for the Voice Recognition system. • Select "Store". • Say the name of the contact after the tone. • Select "OK" to save the entry.

What do I do if I can't find my contacts on my vehicle?

Can't find your contacts? Try these instructions to make sure they're installed. • Remove the pairing on your device and vehicle, then pair them again. • Turn off Bluetooth (if on), then turn it on again. • Assign contacts to a group (e.g., "My Contacts"). • Turn off Bluetooth (if on), then turn it on again. If you're still having trouble, check your vehicle owner's manual or contact us.

How do I add contacts to my phone book?

Your phonebook didn't automatically download? Each paired phone can have its own dedicated phonebook. Use the instruction below to manually add it, depending on your phone and its available compatibility features. Phones that Support Phonebook Access • Press the "Setting" button. • Select "Phone". • Select "Download Handset Phonebook" Phones that Do Not Support Phonebook Access. Up to 40 entries can be added to the vehicle phonebook by: Entering contacts downloaded from the handset or Using the Keypad or Call History. On your vehicle, do the following first: • Press the "Phone" button. • Select "Vehicle Phonebook." • Select "Add New." • Then add contacts via one of the following ways: Bluetooth. • Select "Copy from the Handset." • Select "Voicetag" to record a name for the Voice Recognition system. • Select "Store". • Say the name of the contact after the tone. • Select "OK" to save the entry. Keypad • Select "Enter Number by Keypad." • Enter contact number. • Select "OK." • Select "Voicetag" to record a name for the Voice Recognition system. • Select "Store". • Say the name of the contact after the tone. • Select "OK" to save the entry. Call History • Select "Copy from Call History." • Select the number to save in the vehicle phonebook. • Select "OK".

How do I recover deleted contacts?

Did your contacts get deleted? These instructions might help you get them back. • Remove the pairing on your device and vehicle, then pair them again. • Turn off Bluetooth (if on), then turn it on again. • Assign contacts to a group (e.g., "My Contacts"). • Turn off Bluetooth (if on), then turn it on again. If you're still having trouble, check your vehicle owner's manual or contact us.

Which phone is paired to the vehicle if there are multiple devices in the car?

Want to use multiple mobile devices in your car? Not a problem, but connections will be prioritized by the order in which the phones were paired to the vehicle. If you want to switch phones, make sure Bluetooth is on and discoverable on the phone you want to switch, then select change phone. If you wish to pair an Android via Bluetooth after having paired an iPhone, you should disconnect the USB cable before pairing. If you're still having trouble, check your phone owner's manual or contact us.

What do I do if I have trouble adding a Bluetooth phone?

Can't add a phone? Use these tips to pair your device. • Make sure your device is fully charged as low battery level might impact the connection. • Turn off Bluetooth (if on), then turn it on again. • Place your device close to the package to maximize signal strength. If you're still having trouble, check your phone owner's manual for more information

Audio & Music

What do I do if I'm having trouble hearing a phone call?

Can't hear the other person on the line? These tips can help make sure you have a clear two-way conversation. • Turn up the volume. • Make sure you don't have a headphone plugged into your device. • Make sure your phone is not on mute. • Make sure the noise inside your vehicle is kept to a minimum (e.g., turn off radio, air conditioning). • Restart your phone call. • Restart your device and vehicle. • Turn off Bluetooth (if on), then turn it on again. • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your vehicle owner's manual for more information or contact us.

What do I do if my phone calls are poor quality in my vehicle?

Is your phone call hard to hear due to static or background noise? Check out these tips to improve your conversations. • Place your device close to the package to maximize signal strength. • Make sure your device is fully charged as low battery level might impact the connection. • Turn off Bluetooth on other devices to avoid interference. • Disable Wi-Fi. If you're still having trouble, check your vehicle owner's manual for more information or contact us.

What do I do if my phone call is echoing?

Does your phone call repeat itself due to echoing? Try these tips so you only have to hear it once. • Restart your phone call. • Place your device close to the package to maximize signal strength. • Make sure your device is fully charged as low battery level might impact the connection. • Connect your device via AUX or USB cable. • Turn off Bluetooth on other devices to avoid interference. If you're still having trouble, check your phone owner's manual for more information.

What do I do if I am having trouble streaming music via Bluetooth?

Can't stream music in your car? These tips can help you play your tunes. • Restart your device and vehicle. • Turn off Bluetooth (if on), then turn it on again. • Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your vehicle owner's manual or contact us.

Why does my system autoplay media from my device?

Does your system autoplay media on your device? Turn off your phone as the audio source. If you're still having trouble, check your phone owner's manual or contact us.

Why does the streaming stop sometimes?

Does your streaming cut in and out? Try these tips to get music streaming fluidly. • Turn off Bluetooth on other devices to avoid interference. • Disable Wi-Fi. If you're still having trouble, check your vehicle owner's manual or contact us.

NissanConnect Services Powered By SiriusXM

How do I get Started Using NissanConnect Services?

If you purchased your vehicle new, you may have a trial available, but you will need to enroll to take advantage of the trial. It’s never been easier to get started, just choose an option and follow the steps below. • Ask your dealer to enroll you at your time of purchase OR • Rather enroll on your own time? You can also find us on the app store. 1. Download the MyNISSAN Canada App. 2. Login/Register at Canada.NissanConnect.com

What is My Car Finder and how can I access it?

My Car Finder helps you find your parked Nissan vehicle from any location, at any time. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location. To access My Car Finder, log in to the MyNISSAN Canada app or at Canada.NissanConnect.com. Your vehicle's GPS location will appear on the MyNISSAN Canada app and Canada.NissanConnect.com map.

Will I be notified if remote commands are successful or unsuccessful?

You can be notified of the success or failure of remote commands if you have downloaded the MyNISSAN Canada app and have enabled push notifications. You will also be shown the status of the command within the mobile app. If you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the Nissan Intelligent key before your vehicle will initiate Remote Engine Start/Stop commands.

What is Remote Door Lock/Unlock?

Remote Door Lock/Unlock allows you to remotely unlock or lock your Nissan’s doors through the MyNISSAN Canada app or Canada.NissanConnect.com from any location. If you forget to lock your vehicle, or if you need to open it and don’t have the keys, you can send a remote request. If available in your vehicle, the doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request. In order for the Remote Door Lock/Unlock command to be successful, your vehicle must meet the following criteria: 1. Engine must be off. 2. Doors must be closed.

What is Remote Engine Start/Stop?

Remote Engine Start/Stop allows you to remotely start or stop your vehicle through the MyNISSAN Canada app or Canada.NissanConnect.com. You can remotely start your vehicle before you leave home or work in advance to return it to a comfortable temperature. Remote Engine Start/Stop is not available on all models. Remote Engine Start/Stop may be subject to Provincial or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally. Never leave the engine idling in the garage or other enclosed area.

How does Remote Engine Start/Stop work?

When you start your vehicle with Remote Engine Start the engine will run for 10 minutes. After sending two Remote Engine Start commands from the MyNISSAN Canada app or Canada.NissanConnect.com or if you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the Nissan Intelligent Key before sending additional Remote Engine Start commands. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location. The following conditions must be met for your vehicle to be started remotely: 1. Vehicle doors must be closed and locked. 2. Hood must be closed. 3. Windows up. 4. Transmission must be in 'Park'. 5. Nissan Intelligent key must be outside of the vehicle. 6. Brake pedal cannot be depressed. Service not available on all models. Remote Engine Start/Stop may be subject to Provincial or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally.

Can I cancel a Remote Engine Start/Stop command?

Yes, you can cancel a Remote Engine Start command once the engine has started. To send a cancel command, simply open the MyNISSAN Canada app or Canada.NissanConnect.com to send a Remote Engine Stop command. Remote Engine Start/Stop is not available on all models. Remote Engine Start/Stop may be subject to Provincial or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally.

What is Remote Horn and Lights?

Remote Horn and Lights allows you to remotely flash the headlights and sound the horn for approximately 15 seconds on your Nissan. It is most often used to help you locate your vehicle. For a more discrete option, you can choose to just flash the lights. In order for the Remote Horn & Lights command to be successful, your vehicle's engine must be off. Remote Horn & Lights may be subject to Provincial or local regulations governing noise in the location of your vehicle.

I already have an account on Canada.NissanConnect.com. How do I add my vehicle to My Garage?

To add your Nissan to an existing Canada.NissanConnect.com account, you will need to have your VIN available. You can also add a vehicle by logging in to the MyNISSAN Canada app using your existing Canada.NissanConnect.com account credentials.

I already have an account on Canada.NissanConnect.com. How do I add my vehicle to my account?

Can I change the email I used to sign up on Canada.NissanConnect.com?

Yes, you can change your email address in Canada.NissanConnect.com by clicking "Edit Account". Please note, updating your Canada.NissanConnect.com email will not automatically update the contact email used for communications regarding NissanConnect Services. To update your email and contact preferences, click the NissanConnect Services button in Canada.NissanConnect.com, click on "Manage Subscription" and select "Profile".

How can I access NissanConnect Services online from Canada.NissanConnect.com?

Log in to your Canada.NissanConnect.com account, click the NissanConnect Services button, and select "Manage Subscription".

Can I receive push notifications for the NissanConnect Services features on my compatible smartphone?

To enable push notifications on your device, download the MyNISSAN Canada app. If you have the NissanConnect Services Canada app and are not receiving notifications, please check your device settings.

What forms of payment are accepted for NissanConnect Services subscription?

A payment card is required for NissanConnect Services subscription after the end of your trial period. The following payment cards are accepted: • Visa® • MasterCard® • American Express® • Discover®

Where is NissanConnect Services available?

For Canadian subscribers, NissanConnect Services functions in both Canada and the United States. [[1]]

Is a credit card required for the NissanConnect Services trial?

Credit card information is not required to activate your trial offer. After your trial expires, a paid subscription is required to continue services.

Is there a trial for NissanConnect Services?

Yes. When you purchase or lease a new Nissan equipped with NissanConnect Services telematics, you are eligible to enroll in a trial subscription of NissanConnect Services Premium Plus for up to six months from the date of purchase or lease, as well as NissanConnect Services Select for up to five years from the date of purchase or lease. To receive the trial subscriptions, you must enroll in NissanConnect Services through the MyNISSAN Canada app or Canada.NissanConnect.com. Trial times may vary by model and/or model year. Nissan LEAF is eligible for trial subscriptions for Select and Premium packages only.

How do I download the MyNISSAN Canada app?

The MyNISSAN Canada app is available on Google Play and the App store for download to your mobile device.

What is NissanConnect Services telematics?

NissanConnect Services provides a suite of safety, security and convenience features and can keep you connected to your Nissan vehicle through your compatible smartphone, smartwatch, or computer. NissanConnect Services can provide assistance in emergency situations, allow you to remotely control vehicle functions, and monitor how it is being driven. *Feature availability depends on model/trim.

Where can I find the NissanConnect Services privacy policy?

The NissanConnect privacy policy can be found at: https://www.nissan.ca/common/PrivacyPolicy.html

What is Destination Assistance and how do I access it?

Destination Assistance is a feature you can use from your Nissan that allows you to find Points of Interest and access the location in your vehicle or send directions to your Nissan Navigation System. Destination Assistance is accessed by touching the headset icon on the menu display or by navigating to the "NissanConnect Services" menu in the vehicle and choosing "Connect to Voice Menu".

What is Destination Download and how do I access it?

Destination Download is accessed from the MyNISSAN Canada app or Canada.NissanConnect.com. You can search for various Points of Interest and access them directly in your vehicle. Once sent, you will need to sync your navigation system through the NissanConnect Services Menu to download your destination.

What is Journey Planner and how do I access it?

Journey Planner allows you to plan road trips in advance before you leave home. Using Canada.NissanConnect.com, click the NissanConnect Services link and select the Destinations tab. Enter your starting point and end point, plus up to four waypoints you’d like to visit along the way. Journey Planner will determine your route, calculate driving distance and time, then send your journey seamlessly to the Nissan Navigation System. Once sent, you will need to sync your navigation system feed through the NissanConnect Services Menu to download your journey.

What is Alarm Notification?

Alarm Notification will notify you if your Nissan's factory installed alarm has been triggered. This is especially useful when you are out of the alarm’s audible range. If you have selected to receive Alarm Notifications, an alert is sent via your preferred notification method: email, text message and/or push.

What is a Boundary Alert?

Boundary Alert helps you monitor your Nissan when someone else is behind the wheel. Set a geographical driving boundary on the MyNISSAN Canada app or Canada.NissanConnect.com to recieve an alert if your Nissan arrives or departs your set boundary. To use Boundary Alert, select an address, enter the desired radius of the boundary, and choose to set arrival, departure, or both. Up to 10 active Boundary Alerts can be saved with the option to name each boundary. If your Nissan crosses a boundary while active, an alert is sent via your preferred notifcation method; email, text message and/or push. You can also set your preferences to display a notification pop-up in the vehicle itself to remind your secondary driver when they have arrived or departed the authorized zone.

Once a Boundary Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

What is Curfew Alert?

Curfew Alert allows you to establish and monitor the time and day when your Nissan is driven. If your Nissan is driven outside the scheduled periods of time, an alert is sent via your preferred notification method; email, text message and/or push. Curfew Alert can be established via your MyNISSAN Canada app or at Canada.NissanConnect.com. To use Curfew Alerts, name your alert, select the applicable days of the week and set the start and end times. You may set two Curfew Alerts at a time. You can set your preferences to display a pop-up notification in the vehicle itslef, to remind your secondary driver when the vehicle is driven outside the permitted curfew.

Once a Curfew Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

What are Maintenance Alerts?

The Maintenance Alert notifies you when a Malfunction Indicator Light (MIL) is triggered and an alert is sent via your preferred notification method; email, text message and/or push. These alerts are posted on Canada.NissanConnect.com, and made available to you in your Nissan through both text display and audio alerts.

What is a Scheduled Maintenance Notification?

In the Vehicle Health Report you will receive a Scheduled Maintenance Notification to let you know whenever vehicle is due for service.

What is a Speed Alert?

Stay informed on how fast your Nissan is driven even when you're not behind the wheel. Set a speed threshold on the MyNISSAN Canada app or Canada.NissanConnect.com and you'll recieve an alert if your vehicle exceeds your established threshold. If the maximum speed is breached, an alert is sent via your preferred notification method; email, text message and/or push. You can also set your preferences to display a pop-up notification in the vehicle itself to remind your secondary driver when they have exceeded the established speed threshold. The Speed Alert setting is created by you and does not take into account established speed limits.

What is a Valet Alert?

Valet Alert allows you to monitor your Nissan after you hand over your keys. If the vehicle leaves the preset radius, an alert is sent via your preferred notification method; email, text message and/or push. You can manage the Valet Alert feature on the MyNISSAN Canada app or Canada.NissanConnect.com.

Once a Valet Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

Will the occupant of my vehicle be aware if they have breached the Valet boundary?

There is no notification within the vehicle. Only those drivers who have been set to receive notifications will be alerted.

What is a Vehicle Health Report?

The Vehicle Health Report provides you with a monthly performance evaluation and any recent malfunction alerts triggered by your Nissan. You can review the detailed report on the MyNISSAN Canada app or Canada.NissanConnect.com.

How do I opt-in to receive Push notifications if I previously selected to opt-out?

If you declined to allow Push notifications when you downloaded the MyNISSAN Canada app, you will need to visit your device settings and enable Push notifications for NissanConnect Services. If you have enabled Push notifications on your device, you can choose to opt-in/opt-out of available feature notifications in the MyNISSAN Canada app or Canada.NissanConnect.com Notification Preference Settings.

How do I access the NissanConnect Services menu from my vehicle display?

Accessing the NissanConnect Services menu varies by model. It will be on your Home screen, or you will need to select the Info button or the Apps button.

Do I need a smartphone to be able to use NissanConnect Services?

You can access all of the NissanConnect Services features through Canada.NissanConnect.com. However, downloading the MyNISSAN Canada app is recommended for easy access to the safety, security and convenience features included in your package.

Are there limits to the number of times I can use NissanConnect Services?

You can access NissanConnect Services from your vehicle, computer or mobile device, 24 hours a day, seven days a week with no limits on the number of times or amount of features used (based on the features available in your package subscription). Service limitations and Terms of NissanConnect Services Subscription Agreement apply.

What type of connection does NissanConnect Services use?

NissanConnect Services uses a telematics control unit that is embedded in the vehicle, connecting to a compatible cellular network to access the suite of services. The Services work using wireless communication networks and the Global Positioning System ("GPS") satellite network. Not all NissanConnect Services are available everywhere, particularly in remote or enclosed areas. The area in which you are driving may affect the service that can be provided, including but not limited to routing and GPS services such as our ability to determine your Vehicle's precise location.

How does Automatic Collision Notification work?

Automatic Collision Notification triggers a connection from the car to the NissanConnect Services Emergency Response Centre when the vehicle has been involved in a collision event and/or if the airbags have deployed. A specially trained Response Specialist will assist in the dispatch of emergency services to the vehicle if requested, or if the occupant is unresponsive. The Response Specialist will remain on the line with the occupant of the vehicle until assistance arrives and can calso notify the the emergency contact on file. Automatic Collision Notification is dependent on an operational device in the vehicle, and GPS and cellular coverage. [[2839]]

What is Emergency Call?

If you find yourself in a dangerous situation or in need of emergency services, you can push the "SOS" button in your vehicle to connect to a NissanConnect Services Response Specialist who will assist in the dispatch of emergency services to your vehicle's location. Emergency Call is dependent on an operational device in the vehicle, and GPS and cellular coverage. [[2839]]

How do I request Roadside Assistance?

If you need Roadside Assistance, just touch the headset icon on your Nissan display to access the voice menu, and say the words “Roadside Assistance”. You’ll be connected to a Response Specialist who can assist with dispatching third-party services to your location. You can also contact Roadside Assistance using the MyNISSAN Canada app. Roadside Assistance is dependent on an operational device in the vehicle, and GPS and cellular coverage.

How does Stolen Vehicle Locator work?

Using sophisticated technology, the Stolen Vehicle Locator feature can help pinpoint your vehicle's location and assist police in recovering it, in the unfortunate event that it is ever stolen. In the event your Nissan is stolen, you will need to first alert the local police and file a stolen vehicle police report. Next, call NissanConnect Services at 1-844-711-8200 with the police report number and request that the Stolen Vehicle Locator service be initiated on your vehicle. For your safety, when your vehicle has been located, the location will only be reported to law enforcement. You can contact NissanConnect Services to check the status of an existing Stolen Vehicle Locator request, request an extension, or initiate a new request. NissanConnect Services will cease tracking after 14 days, or as soon as the vehicle location is known. Vehicles that have been reported stolen cannot be accessed through the MyNISSAN Canada app or Canada.NissanConnect.com. When the vehicle's location is known, NissanConnect Services will contact the law enforcement agency in the jurisdication where the vehicle has been located and advise authorities of its location. Your contact information will be provided to the law enforcement agency so that you can be notified after the vehicle has been successfully recovered. You can contact the local police at any time to check on the status of the stolen vehicle report.

Why are some of the NissanConnect Services functions limited while driving?

Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.

Can I type while driving?

No, the keyboard is locked out while driving for your safety. However, you can use voice response and customizable preset responses.

Where can I find the NissanConnect® Services Terms & Conditions?

Please click below to review the terms and conditions. NissanConnect® Services Terms & Conditions

NissanConnect EV

LEAF 2011-2015

Canadian cellular networks discontinued 2G cellular network coverage on December 31, 2020. How does this affect my access to CARWINGS?

After December 31, 2020, Nissan LEAF models with a 2G-compatible telematics control unit (TCU) are unable to use or receive services from that device. No new enrollments in the service were allowed after November 30, 2018. If an affected vehicle had not had a hardware upgrade and was not enrolled in CARWINGS before November 30, 2018, then it will not have access to the available CARWINGS features, including Remote Climate Control and Driving History, until upgraded hardware is installed.

What is 2G cellular network access?

2G refers to "2nd Generation" digital cellular telephone technology; it is the name of a specific network that mobile telephone equipment uses to provide connectivity.

What vehicles were affected by this issue? How do I know if this issue affects me?

a. Nissan contacted affected customers who owned or leased a 2011-2015 Nissan LEAF directly; customers can contact Nissan LEAF Owner Services at 1-877-664-2738 to verify if their vehicle is impacted. If you have a vehicle that has navigation and is one of the model years listed below, your vehicle has a 2G TCU. b. The following models are equipped with 2G TCUs: i. 2011-2015 Nissan LEAF (SV & SL trims only).

Will my vehicle's navigation system feature be affected by the discontinuation of the 2G cellular network?

No. If your vehicle is equipped with a Nissan Navigation system, the navigation system is unaffected by the discontinuation of the 2G cellular network.

"Please proceed to the Data Communications settings menu" error message is being displayed.

Carrier has been manually changed to the incorrect setting. • Press the "MENU" button to the right of the navigation screen in the car. • Select "Settings". • Select "Phone & CARWINGS". • Select "Data Communication". • Select "Select Carrier". • Then verify that "Automatic Setup" ON label is activated.

I get an error that my VIN is associated with another account. How do I fix this?

Your VIN is already associated to another account for some reason and will need to be fixed by Nissan. Call 1-877-NO-GAS-EV for assistance.

When do charging stations automatically update on my map?

Charging stations automatically update every month. The vehicle will automatically check the NissanConnect EV Data Centre for a map update at the beginning of every month or when a new home location is set.

How large an area does the automatic charging station map update cover?

150 square kilometres centred at your home location.

Is there any other time the car does automatic charging station map updates?

Yes, if the battery state of charge gets down to 4kWh, it will initiate an automatic update of a 30 square kilometres centred on your current location.

Why does the car have a manual update button if there is an automatic update built in?

Automatic update is 150 square kilometres centred on your home location. Manual update can be used if you travel outside your home area and need to find a charging station.

How large an area does the manual charging station map update cover?

30 square kilometres.

How do I manually update charging stations on my map?

• In the vehicle, press the zero emission button (lower right side next to navigation screen). • Select "Update Stations". • Select location (near current location, destination, home, location on map).

I am not receiving any notification emails. How do I fix this?

Follow these steps: 1. Log in to Canada.NissanConnect.com. 2. Click the CARWINGS button. 3. Click Edit Notification Preferences button. 4. In the CARWINGS Notification Preferences, verify boxes are checked for E-mail next to notification types you would like to receive. 5. In Notifications Email, verify your email address is entered correctly. 6. Click Update to Save any updates you made. 7. Log in to your email account and check junk email folder and spam filter settings to confirm notification emails are not being blocked.

How do I send multiple routes to my car?

Follow these steps: 1. Log in to Canada.NissanConnect.com. 2. Click the CARWINGS button. 3. Click the "Access" button. 4. In the top navigation menu, select "Route Planner". 5. Click "Plan Your Route". 6. Enter your start destination and you can include up to five waypoints. Click "calculate route". 7. Click "Forward Route to Navigation" and name your route to send the route to your LEAF. (Select "Reconfigure Route" and click "Reset" then repeat steps 4 and 5 to send up to 5 routes to your LEAF). 8. Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen). 9. Select "All Information Feeds". 10. Select "Route Planner". 11. Select the route you would like to set as new destination.

After updating my favorite settings on the website it did not update in my vehicle. What should I do?

You can manually update the favorites in the car by doing the following: • Go to the vehicle and press the zero emission button (lower right side next to navigation screen). • Select CARWINGS. • Select CARWINGS Settings. • Select "Information Feed Setting". • Select "Edit Feed List". • Select "Update Feed List" then "Yes". Favorites in the car will also be automatically updated once per day

Why did start charge request fail?

Start charge request may fail due to any of the following reasons: 1. Trickle/normal cable unplugged 2. Power not available from charging station 3. Vehicle ignition is turned on 4. Poor cellular signal reception at vehicle's location 5. Vehicle ignition has not been turned on in 14 days or more 6. Vehicle may already be fully charged

Why did refresh/update request fail?

Refresh/update request may fail due to any of the following reasons: 1. Poor cellular signal reception at vehicle's location. 2. Vehicle ignition has not been turned on in 14 days or more.

Why did Climate Control On/Off request fail?

Climate control on/off request may fail due to any of the following reasons: 1. Vehicle ignition is turned on. 2. Poor cellular signal reception at vehicle's location. 3. Vehicle ignition has not been turned on in 14 days or more. 4. Vehicle battery state of charge low.

When does climate control turn off automatically?

Climate control will turn off automatically due to any of the following reasons: 1. Quick charging stops. 2. After 2 hours running on charger power when trickle/normal power connected. 3. After 15 minutes running on battery power when trickle/normal power not connected. 4. After 15 minutes running on battery power when quick charger connected but not charging. 5. Charger power is lost or stopped. 6. Charge cable is unplugged. 7. Vehicle ignition is turned on.

Can I set the climate control temperature in the vehicle from the web site or smartphone app?

For 2011-2017 Nissan LEAF, no, climate control always sets automatically to approximately 25°C regardless of setting when you last drove the vehicle. For 2018+ Nissan LEAF, yes, you can set the climate control temperature between 18°C to 32°C.

What are the classifications for regional rankings?

• Platinum: 80-100% • Gold: 80-50% • Silver: 50-20% • Bronze: 20-0%

Why does my navigation say connecting and then start reading to me on its own?

The system is set to download automatically. You can change this setting by going into NissanConnect EV/CARWINGS --> NissanConnect EV/CARWINGS Settings --> Information Feed Setting --> Download Automatically --> Select Download Interval.

How do I set a PIN for my CARWINGS account?

To set your CARWINGS PIN, follow these steps: 1. Log in to Canada.NissanConnect.com. 2. Ensure that your LEAF has been added to your garage. 3. Click the "CARWINGS" button 4. Click the "Edit Notification Preferences" link. 5. Near the bottom of the page will show the CARWINGS Nickname (PIN) and CARWINGS Vehicle Password. Take a picture of this page or write it down, so you have it when you get into your LEAF. (PIN & Password are case sensitive).

Why does my vehicle display the error "No Service" when "Send ID and password" is pressed?

Ensure that your vehicle is in an area with good wireless signal and try again. If the vehicle still displays the error message, then the TCU may be turned off. Bring the vehicle to your dealer and have them inspect the TCU.

At initial purchase, NissanConnect EV/CARWINGS features in my Nissan LEAF are not working. How can I fix this?

Try the following steps: 1 . Have you enrolled in NissanConnect EV/CARWINGS? If not visit Canada.NissanConnect.com to "Create An Account", "Add Vehicle" and press the NissanConnect EV/CARWINGS button to sign up. 2. Have you entered your NissanConnect EV/CARWINGS PIN and password to the vehicle? If not, visit Canada.NissanConnect.com and sign in. Ensure that your LEAF has been added to your garage • Click the "CARWINGS" or "NissanConnect EV" button • Click the "Edit Notification Preferences" link • Near the bottom of the page will show the CARWINGS/NissanConnect EV Nickname (PIN) and CARWINGS/NissanConnect EV Vehicle Password. Take a picture of this page or write it down, so you have it when you get into your LEAF. (PIN & Password are case sensitive). • Turn on your Nissan LEAF. • Accept terms and conditions in vehicle's navigation system (only required if you have not already accepted terms and conditions). • Press the "Zero Emission" button on the console to the right of the touch screen or go into the NissanConnect EV or CARWINGS menu. • Select CARWINGS or NissanConnect EV. • Select CARWINGS or NissanConnect EV Settings. • Select "Sign In" then enter your CARWINGS/NissanConnect EV PIN and password (case sensitive). • Select "Send ID and password" then touch "Yes" 3. Does vehicle display error "No Service" when "Send ID and password" is pressed? • Check that the car is located in an area with good wireless signal and try again. • If vehicle still displays error "No Service" TCU may be turned off. • Return to the dealer and request to check the TCU 4. Does vehicle display error "To use telematics service you need to create an account"? • Most likely cause is incorrectly entering NissanConnect EV/CARWINGS PIN or Password. • Try to enter NissanConnect EV/CARWINGS PIN and Password again, be careful to avoid mistyping and use correct upper and lower case. 5. Does vehicle display message "Account activated"? • Your NissanConnect EV features should now be functional. • Close and reopen your browser then log back in to your Canada.NissanConnect.com account.

What email, username and password do I use for Canada.NissanConnect.com, NissanConnect EV & Services Canada mobile app, and my LEAF?

• Canada.NissanConnect.com: Use the Canada.NissanConnect.com email and password you created during enrollment. • NissanConnect EV & Services Canada mobile app: Use the Canada.NissanConnect.com email and password you created during enrollment. • Vehicle: Use your CARWINGS PIN and password. Sign in is only required at initial set-up. To find your CARWINGS PIN and password: 1. Log in to Canada.NissanConnect.com and sign in. 2. Ensure that your LEAF has been added to your garage. 3. Click the "CARWINGS" button. 4. Click the "Edit Notification Preferences" link. 5. Near the bottom of the page will show the CARWINGS Nickname (PIN) and CARWINGS Vehicle Password. Take a picture of this page or write it down, so you have it when you get into your LEAF. (PIN & Password are case sensitive).

How do I turn on automatic charging station map updates?

In the vehicle press the zero emission button (lower right side next to navigation screen). • Select CARWINGS • Select CARWINGS Settings Verify that "Auto-Update Stations" ON label is activated. NOTE: You must be enrolled in CARWINGS to use this service.

After updating my favorite settings on the website it did not update in my vehicle. What should I do?

You can manually update the favorites in your vehicle by doing the following: • Go to the vehicle and press the zero emission button (lower right side next to navigation screen). • Select CARWINGS. • Select CARWINGS Settings. • Select "Information Feed Setting". • Select "Edit Feed List". • Select "Update Feed List" then "Yes". Favorites in your vehicle will also be automatically updated once per day

Can I start quick charge from web site or smart phone app?

No, quick charge can only be started by the quick charger, not the vehicle. Only trickle or normal charge can be started remotely using the NissanConnect EV & Services mobile app or Canada.NissanConnect.com.

Why does the car say no new charging stations available when I request a manual update?

Manual update uses the same charging station map data as the automatic update. If you already have automatic update turned on and you request a manual update within your home area there will be no new information.

I am not receiving "Charge Complete" notifications. How do I fix this?

I am not receiving "Plug-in Reminder" notifications. How do I fix this?

First follow the steps under the "I am not receiving any notification emails" question. Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen). • Select "CARWINGS". • Select "CARWINGS Settings". • Select "Charging Messages". • Verify that "Send unplugged status to Data Center" ON label is activated. • Verify "Time delay for unplugged messages" is set to your preference. • Select "Saved locations for unplugged messages" and verify locations where you would like to receive plug in reminder are saved.

I purchased my LEAF more than 3 years ago. How do I know when my CARWINGS trial will end?

All users who purchased their LEAF more than 3 years ago and are currently enrolled in CARWINGS subscriptions will be able to continue using the services at no charge until further notice, as a courtesy for being gas-free.

LEAF 2016-2017

Why does my vehicle navi screen say "NissanConnect Services" but all marketing communications say "NissanConnect EV"?

On September 29, 2015, we rebranded CARWINGS to NissanConnect EV. NissanConnect EV replaced the CARWINGS name not only on the smartphone app, but on all communications regarding LEAF telematics. However, for the 2016 LEAF, the telematics icon on the vehicles navigation screen will read NissanConnect Services. Your LEAF is equipped with NissanConnect EV features, which are unique from the NissanConnect Services program.

If I registered in NissanConnect EV, do I also need to register my LEAF in NissanConnect with Mobile Partner Apps?

Yes, if your LEAF is equipped with Nissan Mobile Partner Apps, you will still need to register. You can do so on Canada.NissanConnect.com, or by downloading the Nissan Mobile Partner App and registering through the app, then synching the app with your LEAF.

I get an error that my VIN is associated with another account. How do I fix this?

Your VIN is already associated with another account for some reason and will need to be fixed by Nissan. Call 1-877-NO-GAS-EV for assistance.

When do charging stations automatically update on my map?

How large an area does the automatic charging station map update cover?

The update covers 150 square kilometres centred at your home location.

Is there any other time the car does automatic charging station map updates?

Yes - if your vehicle's battery charge decreases to 4kWh, it will initiate an automatic update covering 30 square kilometres centred on your current location.

Why does my vehicle have a manual update button if there is an automatic update built in?

Automatic updates cover 150 square kilometres around your home location - if you're far from home and need to charge your battery, you can use the manual update feature to find the closest charging station.

How large an area does the manual charging station map update cover?

The update covers 30 square kilometres centred at your current location.

How do I manually update charging stations on my map?

• In your vehicle, press the zero emission button (lower right side next to navi screen). • Then touch Update Stations. • Then select location (near current location, destination, home, location on map).

I am not receiving any notification emails. How do I fix this?

Follow these steps: 1. Log in to Canada.NissanConnect.com. 2. Click the NissanConnect EV button. 3. Click Edit Notification Preferences button. 4. In the NissanConnect EV Notification Preferences, verify boxes are checked for E-mail next to notification types you would like to receive. 5. In Notifications Email, verify your email address is entered correctly. 6. Click Update to Save any updates you made. 7. Log in to your email account and check junk email folder and spam filter settings to confirm notification emails are not being blocked.

After updating my favorite settings on the website it did not update in the car. What should I do?

You can manually update your favorites by doing the following. 1. Go to your vehicle and press the zero emission button (lower right side next to navi screen). 2. Touch "NissanConnect Services". 3. Touch "NissanConnect Services Settings". 4. Touch "Information Feed Setting". 5. Touch "Edit Feed List". 6. Touch "Update Feed List" then "Yes". Favorites in the car will also be automatically updated once per day.

Why did my start charge request fail?

A start charge request may fail for any of the following reasons: • Trickle/normal cable unplugged. • Power not available from charging station. • Vehicle ignition is turned on. • Poor cellular signal reception at vehicle's location. • Vehicle ignition has not been turned on in 14 days or more. • Vehicle may already be fully charged.

Why did my refresh/update request fail?

A refresh/update request may fail for any of the following reasons: • Poor cellular signal reception at vehicle's location. • Vehicle ignition has not been turned on in 14 days or more.

Why did my climate control on request fail?

A climate control on request may fail for any of the following reasons: • Vehicle ignition is turned on. • Poor cellular signal reception at vehicle's location. • Vehicle ignition has not been turned on in 14 days or more. • Vehicle battery state of charge low.

When does climate control turn off automatically?

Climate control will turn off automatically for any of the following reasons: • Quick charging stops. • After 2 hours running on charger power when trickle/normal power connected. • After 15 minutes running on battery power when trickle/normal power not connected. • After 15 minutes running on battery power when quick charger connected but not charging. • Charger power is lost or stopped. • Charge cable is unplugged. • Vehicle ignition is turned on.

Can I set the climate control temperature in the vehicle from the web site or smart phone app?

How do I sync my NissanConnect EV PIN and password with my vehicle?

To sync your NissanConnect EV PIN and password with your vehicle, do the following: 1. Visit Canada.NissanConnect.com and sign in. 2. Click the "NissanConnect EV" button. 3. Click the "Edit Notification Preferences" link and near the bottom of the page will show the NissanConnect EV Nickname (PIN) and NissanConnect EV Vehicle Password. Take a picture of this page or write it down, so you have it when you get into your LEAF. (PIN & Password are case sensitive). 4. Turn on your vehicle. 5. Accept the terms and conditions displayed on your vehicle's navigation system. This is only required if you have not already accepted the terms and condition. 6. Press the "Settings" button on the bottom of the screen. 7. Touch "NissanConnect Services Settings". 8. Touch "Sign In" then enter your NissanConnect EV PIN and password (case sensitive). 9. Touch "Send ID and password" then touch "Yes”.

Why does my vehicle display the error "No Service" when "Send ID and password" is pressed?

What email, username and password do I use for Canada.NissanConnect.com, NissanConnect EV & Services Canada mobile app, and my LEAF?

• Canada.NissanConnect.com: Use the Canada.NissanConnect.com email and password you created during enrollment. • NissanConnect EV & Services Canada mobile app: Use the Canada.NissanConnect.com email and password you created during enrollment. • Vehicle: Use your CARWINGS PIN and password. Sign in is only required at initial set-up. To find your NissanConnect EV PIN and password: 1. Log in to Canada.NissanConnect.com and sign in 2. Ensure that your LEAF has been added to your garage. 3. Click the ""NissanConnect EV"" button 4. Click the ""Edit Notification Preferences"" link 5. Near the bottom of the page will show the NissanConnect EV Nickname (PIN) and NissanConnect EV Vehicle Password. Take a picture of this page or write it down, so you have it when you get into your LEAF. (PIN & Password are case sensitive)

How do I turn on automatic charging station map updates?

In your vehicle, press the zero emission button (lower right side next to navi screen). Then: 1. Touch "NissanConnect Services". 2. Touch "NissanConnect Services Settings". 3. Verify that "Auto-Update Stations" ON label is activated. NOTE: You must be enrolled in NissanConnect EV to use this service.

How do I send multiple routes to my car? Every time I send a new route it overwrites the previous one.

Do the following: 1. Log in to Canada.NissanConnect.com. 2. Press the NissanConnect EV button. 3. Click the "Access" button. 4. Click “Route Planner”. 5. Click “Save Your Routes” - your previously saved routes are listed on the left. 6. Click the white circle next to the route you want to send to the car. 7. Click the green arrow on the right side under All Info. Feeds to send the route. 8. Repeat the previous steps to send up to 5 routes to your vehicle. 9. Go to the vehicle and press the zero emission button (lower right side next to navi screen). 10. Touch “NissanConnect Services”. 11. Touch “All Information Feeds”. 12. Touch “Route Planner”. 13. Touch the route you would like to set as a new destination.

Can I start Quick Charge from web site or smart phone app?

No, Quick Charge can only be started using the Quick Charge Port, not the vehicle. Only trickle or normal charge can be started remotely using the NissanConnect EV & Services mobile app or Canada.NissanConnect.com.

Why does the car say no new charging stations available when I request a manual update?

I am not receiving "Charge Complete" notifications. How do I fix this?

First follow the steps under the "I am not getting any notification emails" question. Next, go to the vehicle and press the zero emission button (lower right side next to navi screen) and: 1. Touch "NissanConnect Services". 2. Touch "NissanConnect Services Settings". 3. Touch "Charging Messages". 4. Verify that "Send Charging Status to Data Center" ON label is activated.

I am not receiving "Plug-in Reminder" notifications. How do I fix this?

First follow the steps under the "I Am Not Getting any Notification E-mails" question. Next, go to the vehicle and press the zero emission button (lower right side next to navi screen) and: 1. Touch "NissanConnect Services". 2. Touch "NissanConnect Services Settings". 3. Touch "Charging Messages". 4. Verify that "Send unplugged status to Data Center" ON label is activated. 5. Verify "Time delay for unplugged messages" is set to your preference. 6. Touch "Saved locations for unplugged messages" and verify locations where you would like to receive plug-in reminder are saved.

I purchased my LEAF more than 3 years ago. How do I know when my NissanConnect EV trial will end?

LEAF 2018+

Can I set the climate control temperature in the vehicle from the website or smartphone app?

Yes. Vehicle climate controls can be controlled remotely to cool or warm the cabin via the NissanConnect EV & Services mobile app or Canada.NissanConnect.com. The controls can be turned on immediately or set to a schedule. The current cabin temperature can also be viewed.

Can I turn push notifications off at Canada.NissanConnect.com?

Yes. You are able to turn off push notifications at Canada.NissanConnect.com under "Edit Notification Preferences" of your LEAF vehicle.

I get an error that my VIN is associated with another account. How do I fix this?

If your VIN is already associated to another account, Nissan will need to resolve this situation. Call 1-877-NO-GAS-EV for assistance.

Where in my vehicle can I view information about the charging status of the battery?

Battery charge information is displayed in the dashboard. The following information is displayed: • Current battery charge percentage. • Whether the battery is being charged. • How much time is required for a full charge based upon the type of charger being used (i.e. Trickle, Standard Quick). • Estimated driving range for the vehicle, based on charging state.

How do I manually update charging stations on my map?

Follow these steps: 1. Go to the vehicle and Touch [Info]. 2. Touch [Zero Emission]. 3. Then Touch [Update Stations]. 4. Touch the desired location [Near Current Location, Near Destination, Near Home, Near a location on the Map].

I am not receiving any notification emails. How do I fix this?

How do I send multiple routes to my car?

Follow these steps: 1. Log in to Canada.NissanConnect.com. 2. Press the NissanConnect EV button. 3. Click the "Access" button. 4. In the top navigation menu, select "Route Planner". 5. Click "Plan Your Route". 6. Enter your start destination and you can include up to five waypoints. Click "Calculate Route". 7. Click "Forward Route to Navigation" and name your route to send the route to your LEAF. (Select "Reconfigure Route" and click "Reset" then repeat steps 4 and 5 to send up to 5 routes to your LEAF). 8. Go to your vehicle and touch "Navi" on the bottom of the screen. 9. Press the right arrow to scroll to the next page. 10. Touch "Route Planner" in the bottom left. 11. Touch/download the route you would like to set as a new destination.

After updating my favorite settings on the website it did not update in the car. How do I fix this?

Favorites can be manually updated in the car by performing the following steps in the car by doing the following: 1. Go to the vehicle and touch the [Info]. 2. Touch [NissanConnect® EV & Services]. 3. Touch [NissanConnect EV/Svcs. Settings]. 4. Touch [Information Feed Setting]. 5. Touch [Edit Feed List]. 6. Touch [Update Feed List] then Touch [Yes].

Why does my navigation say connecting and then start reading to me on its own?

The system is set to download automatically. You can change this setting by: 1. Go to the vehicle and Touch [Info]. 2. Touch [NissanConnect® EV & Services]. 3. Touch [NissanConnect EV/Svcs. Settings]. 4. Touch [Information Feed Setting]. 5. Touch [Download Automatically]. 6. Select your preferred download interval (Never, Power On, Every 30min, Every 60min, Every 120min).

Why does my vehicle display the error "No Service" when attempting to access NissanConnect® EV & Services?

If your vehicle displays the error "No Service", your vehicle's TCU may be turned off. Return to the dealer and request to check the TCU. Bring the vehicle to your dealer and have them inspect the TCU.

What email, username and password do I use for Canada.NissanConnect.com and NissanConnect EV & Services Canada mobile app?

Canada.NissanConnect.com: Use the Canada.NissanConnect.com email and password you created during enrollment. NissanConnect EV & Services Canada mobile app: Use the Canada.NissanConnect.com email and password you created during enrollment.

How do I turn on automatic charging station map updates?

Follow these steps: 1. Go to the vehicle and Touch the [Info]. 2. Then Touch [NissanConnect® EV & Services]. 3. Then Touch "NissanConnect EV/Svcs. Settings". 4. Then verify that [Auto-Update Stations] ON label is activated. NOTE: You must be enrolled in NissanConnect EV & Services to use this service.

Can I start quick charge from web site or smart phone app?

Why does the car say no new charging stations available when I request a manual update?

I am not receiving "Charge Complete" notifications. How do I fix this?

Follow these steps: 1. Go to the vehicle and touch [Info]. 2. Touch [NissanConnect® EV & Services]. 3. Touch [NissanConnect EV/Svcs. Settings]. 4. Touch [Charging Messages]. 5. Verify that "Send Charging Status to Data Center" ON label is activated.

I am not receiving "Plug-in Reminder" notifications. How do I fix this?

Follow these steps: 1. Go to the vehicle and press the Info button. 2. Touch [NissanConnect® EV & Services]. 3. Touch [NissanConnect EV/Svcs. Settings]. 4. Touch [Charging Messages]. 5. Verify that [Send unplugged status to Data Center] ON label is activated. 6. Verify [Time delay for unplugged messages] is set to your preference. 7. Touch [Saved locations for unplugged messages] and verify locations where you would like to receive plug in reminder are saved.

Why did my start charge request fail?

Start charge request may fail for any of the following reasons: • Trickle/normal cable unplugged. • Power not available from charging station. • Vehicle ignition is turned on. • Poor cellular signal reception at vehicle's location. • Vehicle ignition has not been turned on in 14 days or more. • Vehicle may already be fully charged.

Why did my refresh/update request fail?

A refresh/update request may fail for any of the following reasons: • Poor cellular signal reception at vehicle's location. • Vehicle ignition has not been turned on in 14 days or more.

Why did my climate control on request fail?

Why did my climate control off request fail?

A climate control off request may fail for any of the following reasons: • Vehicle ignition is turned on. • Poor cellular signal reception at vehicle's location. • Vehicle ignition has not been turned on in 14 days or more. • Vehicle battery state of charge low.

When do charging stations automatically update on my map and how large of an area does the update cover?

There are 6 scenarios when charging stations will automatically update: 1. Monthly - Update covers an area of 100 square kilometres centred at the home location. 2. When a new home location is set - Update covers an area of 100 square kilometres centred at the home location. 3. When charge warning light comes on - Update covers an area of 50 square kilometres centred around your vehicle. 4. When power on and every 30 kilometres traveled - Update covers an area of 35 square kilometres centred around your vehicle. 5. Every 20 kilometres traveled - Update covers an area of 35 square kilometres centred around your vehicle. 6. When battery charge is down to 4kWh - Update covers an area of 30 square kilometres centred around your vehicle.

Why does the car have a manual update button if there is an automatic update built in?

Automatic updates cover 100 square kilometres centred on your home location. Manual updates can be used if you travel outside your home area and need to find a charging station.

How large an area does the manual charging station map update cover?

Manual updates cover 30 square kilometres centred around your current location.

I have had my LEAF for 3 years. I read somewhere that my 3-year NissanConnect EV complimentary trial ended. Is this true?

All users who purchased their LEAF more than 3 years ago and are currently enrolled in NissanConnect EV subscriptions will be able to continue using the services at no charge until further notice, as a courtesy for being gas-free. NissanConnect Services comes with a 6 month complimentary trial of the Premium package and 3-year complimentary of Select package.

Nissan Mobile Partner App

How do I get started using Nissan Mobile Partner App?

To use apps and other features that come with Nissan Mobile Partner App, you'll need to download the Nissan Mobile Partner app, which works with your vehicle display. 1. Download the Nissan Mobile Partner app on the Apple App Store or GooglePlay: • https://apps.apple.com/app/nissanconnect/id659688970 • https://play.google.com/store/apps/details?id=com.nissan.nissanconnect&hl=en_US2 If you already have a Canada.NissanConnect.com account, select "Sign in" or select "Create Account" to create a Canada.NissanConnect.com account and activate Nissan Mobile Partner Apps for your vehicle.

Once my subscription to Nissan Mobile Partner App expires, will the expiration affect other functionalities of my vehicle?

No. Features in your vehicle such as radio, Nissan Navigation system, or Bluetooth technology, they will be unaffected by the expiration of Nissan Mobile Partner App.

Before my subscription to Nissan Mobile Partner App expires, is there anything that I need to do?

No. Your services will discontinue on the expiration date provided to you. After your subscription ends, we recommend that you delete the Nissan Mobile Partner app from your smartphone.

What is the difference between Nissan Mobile Partner App and NissanConnect Services?

With Nissan Mobile Partner App, you can pair the app to your vehicle and use a very limited number of third-party apps on your Nissan’s display screen. NissanConnect Services, if equipped, is a different program that allows you to send remote commands to your vehicle through the NissanConnect Services Canada mobile app, or through Canada.NissanConnect.com. For equipped vehicles, there will be no impacts to NissanConnect Services with the expiration to Nissan Mobile Partner App.

Once my subscription to Nissan Mobile Partner App expires, will it change the way the third-party apps work on my phone?

The third party apps on your phone will not be impacted with the expiration of Nissan Mobile Partner App.

After my subscription to Nissan Mobile Partner App expires, can I pay to keep the service?

No, Nissan Mobile Partner App is a complimentary service that expires after the trial period.

What information do I need to sign up for a Nissan Mobile Partner App account?

To create your Nissan Mobile Partner App account, you'll need a corresponding Canada.NissanConnect.com account. Your Email and Password will be used to log in to the Nissan Mobile Partner app. To complete your Canada.NissanConnect.com registration, you'll need to have your VIN handy.

How long does it take to create a Nissan Mobile Partner App account?

Enrolling is quick, and easy. Just install the Nissan Mobile Partner app, create your account, and—depending on your phone and system—either pair your smartphone to the vehicle, or plug in using the USB cable. [[2791]] You'll be able to customize a limited amount of apps and to your liking.

How do I create my Nissan Mobile Partner App account?

You can create your Nissan Mobile Partner App account directly through the Nissan Mobile Partner app, or through Canada.NissanConnect.com.

What Nissan Mobile Partner App functions are limited when driving?

Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.

Do I need to download certain apps on my smartphone before I can use them with my NissanConnect® system?

Once logged in to Canada.NissanConnect.com, press the 'NissanConnect Mobile Apps' button, and the 'Manage My Apps' section, or the Nissan Mobile Partner app, will display a smartphone icon next to any apps that need to be downloaded from the app store.

Can I use Nissan Mobile Partner App services while driving?

Yes, all Nissan Mobile Partner App are available while the vehicle is in motion, but certain functions may be limited to prevent driver distractions. Keyboard entry, for example, is only available when the vehicle is stationary.

Will location-based apps work on NissanConnect® systems without Navigation?

Location-based apps will not be available on vehicles without navigation.

Does Nissan Mobile Partner App use my smartphone data plan?

Yes, Nissan Mobile Partner App relies on your smartphone data plan to access the content and services that the apps you use require. Standard data rates will apply.

Does Nissan Mobile Partner App support multiple phones and drivers?

Yes, you can have different mobile devices paired via Bluetooth®. However, connections will be prioritized by the order in which the phones were paired to the vehicle. [[2791]]

Why does my iPhone need to be connected via USB to my vehicle in order to use Nissan Mobile Partner App?

Apple's operating system doesn't support the full range of Bluetooth® connectivity that the Nissan Mobile Partner App relies on.

I'm having trouble connecting my Nissan Mobile Partner app to my vehicle. What can I do?

1. Open the Nissan Mobile Partner App and sign in using your Canada.NissanConnect.com account credentials, or select "Demo" mode or "Use as Guest" mode. 2. Turn the vehicle ignition off and restart the vehicle and/or toggle Bluetooth® off and then on again using the audio system Bluetooth® menu.

How does Nissan Mobile Partner App work?

It connects your smartphone to your vehicle, delivering apps, features, and services that you can personalize to your Nissan.

Why should I get a system with Nissan Mobile Partner App if I already have the apps on my phone?

Nissan Mobile Partner App appears on your vehicle's display screen, making it easy and convenient to operate. You'll now be able to more easily enjoy your apps on the go and in the car.

How can I tell if I have the latest version of the Nissan Mobile Partner App?

Check your app store to make sure you have the latest version.

I have a Blackberry / Windows phone. Can I use Nissan Mobile Partner App?

Nissan Mobile Partner App is currently available for Apple and Android® operating systems.

Can prior model year vehicles be upgraded with new software that is compatible with Nissan Mobile Partner App?

No.

Does Nissan Mobile Partner App retain my billing information?

No personal billing information is stored in your NissanConnect® system.

Does NissanConnect® Mobile App store any personal data in the system?

It temporarily stores session information, but removes the data the next time you log in to your NissanConnect® system.

Your terms and conditions mention you may record my conversations, is that true?

When using Voice Search through some of the Nissan Mobile Partner App compatible apps, it is possible that the system may capture a conversation between the driver and the passenger while attempting to capture a command. However, this is only when the Voice Recognition technology is active. The recordings are used for quality purposes only.

Why can’t I “Check-In” on Facebook from my vehicle?

As of February 20, 2020, Facebook has changed their policies and the ability to “Check-In” from your vehicle is no longer available.

NissanConnect with Wi-Fi

What is a built in Wi-Fi Hotspot?

Wi-Fi capability installed in the vehicle by the manufacturer. [[2791]]

What is NissanConnect® with Wi-Fi Hotspot?

NissanConnect® with Wi-Fi Hotspot turns your car into a powerful Wi-Fi hotspot so you can stream, browse, share, and more from the open.

Will my new vehicle include a free trial period of data service?

Yes – as part of our partnership with AT&T, you will receive a complimentary trial of Wi-Fi service for 30 days or 1GB of data usage (whichever comes first) when you purchase a new Wi-Fi Hotspot-equipped Nissan model. As a new owner, you must initiate the start of your included Wi-Fi trial by logging into Canada.NissanConnect.com, then click on the "AT&T Hotspot” button, and you will be linked into the AT&T Portal to determine your Wi-Fi trial eligibility and initiate trial activation, if available.

How do I start my Wi-Fi Trial?

Sign in to Canada.NissanConnect.com, then click on the “AT&T Hotspot” button and you will be linked into the AT&T Portal to determine your Wi-Fi trial eligibility and initiate trial activation, if available.

Will I need to have an AT&T Data plan to start my Wi-Fi trial?

You will not need a data plan until after your trial has concluded; however, you will need to set up an online AT&T account through the AT&T portal accessible via Canada.NissanConnect.com.

How do I continue receiving Wi-Fi Service in my Nissan vehicle after my trial has expired?

Visit AT&T to pick the data plan that works best for you or add a data plan to your current AT&T account (if eligible). AT&T data plans and services are responsibility of and subject to AT&T terms and conditions.

How do I know if my car is Wi-Fi equipped?

You can check your Wi-Fi eligibility by adding your Vehicle Identification Number (VIN) to your vehicle garage at Canada.NissanConnect.com. If your vehicle is equipped, you will then see the “AT&T Hotspot” button. You can also search for the Wi-Fi Hotspot using a mobile device from inside the vehicle.

How do I connect to my vehicle’s Wi-Fi Hotspot from inside the vehicle?

• From your infotainment screen, select “Connections”. • Select the “Wi-Fi” tab, and click on the “Vehicle Hotspot” button. If active, it will display a yellow radio button to the left. • Once selected, click on the “Wi-Fi Settings” Button from your infotainment screen to view your vehicle’s Network Name and Password. • From your device, toggle to your Wi-Fi Settings, and look for the Wi-Fi Network name shown on screen, then connect by entering the password.

How do I connect to my Vehicle’s Wi-Fi Hotspot from my device?

• Go to your settings menu on your smartphone, tablet, or laptop. • Toggle Wi-Fi Button to ON. Location may vary by device, please check your device’s owner’s manual for more details. • Select the name of your vehicle’s Wi-Fi Hotspot – if you do not see it listed, make sure your Wi-Fi is turned on or try toggling the Wi-Fi off and on again. • Enter your vehicle’s Wi-Fi Hotspot password. Find the password on your Wi-Fi Settings screen on your display. • Verify your device is connected. Open an internet browser on your device. Go to Nissan.ca.

How many devices can be connected to my Nissan vehicle hotspot at one time?

Up to seven devices can be connected.

Can I get Wi-Fi Data Service from another provider?

No. The Wi-Fi hotspot installed by the manufacturer in new 2020 or later Nissan vehicles can only be powered through the AT&T network. AT&T data plans and services are responsibility of and subject to AT&T terms and conditions.

Who can I call for additional support for my Wi-Fi services?

Please call AT&T customer support at 1-888-719-7242.

I’m trying to turn on my NissanConnect with Wi-Fi Hotspot while using Wireless Apple CarPlay, but can’t seem to connect. What do I do?

The wireless features in your vehicle, including Wireless Apple CarPlay, Over the Air Updates, and Wi-Fi Hotspot require use of your in-vehicle modem (if equipped). In order to continue using the features of Apple CarPlay, while utilizing other wireless features of your vehicle such as Wi-Fi Hotspot and Over the Air Update, please connect your Apple device to the provided USB connection located in your centre console.

Apple CarPlay®

What is Apple CarPlay®?

Apple CarPlay is a smarter, more intuitive way to use your iPhone® in the car. CarPlay takes the things you want to do with your iPhone while driving and puts them right on your car’s built-in display. You can get directions, make calls, send and receive messages, and listen to music. Just plug in your iPhone and go.

Which devices (phones) are compatible with Apple CarPlay®?

To use Apple CarPlay, you need an iPhone 5 or later model with iOS 7.1 or later. Apple CarPlay is not compatible with non-Apple devices (Android/ Windows).

Where can I find the Apple CarPlay® app?

There is not an app for Apple CarPlay®; the software is built-in for iPhone 5 and newer models. Be sure to have the latest software installed on the phone for best results. Also, Siri® must be turned on in Settings.

How do I enable Apple CarPlay® in my iPhone settings?

When you are not driving and plug in your phone for the first time, you should receive a pop up asking if you want to connect to the vehicle while your phone is locked. Also make sure that Siri is turned on. Siri is automatically enabled on new iPhones running iOS 11 or later, but if you're unsure whether Siri has been disabled for your iPhone, go to Settings --> Siri & Search and make sure any of the following options are enabled: • Listen for "Hey Siri" • Press Side Button for Siri • Allow Siri When Locked

How do I link my smartphone to the Apple CarPlay® system?

You'll need to plug in an Apple-certified USB cable to the USB1 port, except for vehicles with Wireless Apple CarPlay. Apple CarPlay® will only work on the phone plugged into USB1. USB2 will not connect to CarPlay.

Can I still stream Bluetooth® audio from my iPhone®?

Bluetooth® audio cannot be used from the device that is plugged into USB1 and running Apple CarPlay®. You can, however, stream Bluetooth audio from another device. You can also use the USB2 port for audio streaming.

Does Apple CarPlay® Apps support multiple phones and drivers?

Yes, but only one iPhone® at a time. The vehicle's head unit only recognizes the iPhone currently plugged into the USB1 port. To switch to another iPhone, simply plug the new iPhone into the USB1 port and follow the instructions on screen.

While connected to USB 1, will my iPhone® charge?

Yes, but it may charge more slowly than usual depending on your usage. For example, having multiple apps running simultaneously (music, navigation, text messaging, etc.) may result in decreased charging performance.

Does my phone need to be unlocked to use Apple CarPlay®?

No. The first time your iPhone® is connected, it will ask for your permission for Apple CarPlay® to work while the phone is locked. To change this setting at anytime, go to Settings --> General --> CarPlay. Select the vehicle, then toggle the setting off/on.

Do I need a data plan?

For all features of Apple CarPlay® to operate correctly, it is necessary to have a compatible iPhone®, a cellular connection and a data plan. Some features will work without a data connection.

Is Apple CarPlay® affected by functionality changes?

Functionality of Apple CarPlay® may decrease or be lost if there are changes to operating systems, hardware, software or other technologies central to supporting the system that are outside of NISSAN's control. Changing government regulations may also affect operation of Apple CarPlay.

Why am I having performance issues?

When Apple CarPlay® is operating, system performance is affected by the strength of your cellular connection or the performance of your iPhone® itself. If performance of the system decreases: • Check your cellular connection strength. If low, please wait until your signal is stronger. • Disconnect and reconnect your phone. • Close all apps and restart them. • Power your iPhone off and then back on.

My iPhone® is plugged in but Apple CarPlay® won't turn on - why?

It is recommended that you use the Apple-certified cable that was provided with your iPhone® at purchase and confirm that the latest version of iOS is installed. You should also do the following: • Confirm that the USB cable is connected to the USB1 port. • Confirm that Apple CarPlay® is turned on for your vehicle under Settings --> General --> CarPlay. • Confirm that your device is compatible with CarPlay.

Why can't I access Siri® using the steering wheel switch?

Make sure that you are pushing and holding the TALK button on the right side of the steering wheel instead of just pushing the switch. (Short press initiates native Voice Recognition.) You should also do the following: • Confirm that Siri® is enabled on your iPhone®. • Confirm that you are using an Apple-certified cable. • Confirm that your USB cable is properly connected. Disconnect and reconnect the USB cable, ensuring it's connected to USB1.

How do I adjust volume while using Apple CarPlay®?

Volume controls (steering wheel buttons or volume knob) are used to control audio volume, ringer volume and Siri/guidance volume, depending on what is currently playing through the car speakers. The volume adjust should default back to audio/music volume when the guidance/Siri is over. In some cases, you may need to wait before adjusting music volume.

How do I control Apple Maps?

You can control Apple Maps in Apple CarPlay® by tapping on the screen, or by using your voice. Either open Apple Maps in CarPlay and use your fingers to use the intuitive on-screen controls, or just ask Siri® for directions, addresses, and more.

How do I exit Apple CarPlay®?

To use the Nissan interface and exit Apple CarPlay®, push one of the hard buttons located on the left of the screen or one of the hard buttons next to the Display Commander (scroll wheel), if your vehicle is equipped with one. To stop Apple CarPlay® completely, you must disconnect your iPhone® from the USB1 port.

Why can't I see all of my apps in Apple CarPlay®?

Not all apps available for your iPhone® are also available on Apple CarPlay®; this is controlled by Apple.

I’m using the Wireless Apple CarPlay feature, but want to turn on my NissanConnect Wi-Fi Hotspot. Is there a way I can use both at the same time?

Android Auto™

What is Android Auto™?

Android Auto™ extends the Android platform into your Nissan vehicle in a way that's purpose-built for driving, allowing you to bring your favorite apps along for ride.

What are the compatibility requirements for Android Auto™?

To use Android Auto™, you'll need a compatible Nissan vehicle, a compatible smartphone running Android 5.0 (Lollipop) or later, and a USB cable. If you're using a version of Android between 5.0 and 9.0, you'll also need to download the Android Auto app from the Play Store; phones running Android 10.0 and later have the software built in and do not need to download the app.

How do you set up Android Auto™ for the first time?

Once you've ensured that you meet all the compatibility requirements, turn on your vehicle and connect your phone using a USB cable. Follow the instructions that appear on your phone and your vehicle's touch screen - you may also need to touch the Android Auto™ icon on your vehicle's screen if it didn't switch over automatically. Once you've accepted the terms and safety message, you'll be ready to use Android Auto.

What can you do with Android Auto™ app on your phone?

If you open Android Auto™ on your phone while connected, you'll see a limited amount of features on the home screen, including navigation suggestions, reminders, messages, and more. You can also use your microphone in the app.

What can you find on the home screen?

When you open Android Auto™ on your vehicle's screen, you'll be taken to the app launcher, which lays out your most frequently used compatible apps in the top row. Use the app launcher to locate and open apps you want to use while driving.

Can you use the Google Assistant with Android Auto™?

Android Auto™ and many of its compatible apps work with the Google Assistant. To use the Google Assistant, touch the microphone icon or say "OK Google" with the app open. On some Nissan models, you can also trigger the Google Assistant by pressing and holding the TALK button on your steering wheel.

How do I get directions with Android Auto™?

With Android Auto™ open, use the app launcher to open Google Maps and search for your destination. You can also use the Google Assistant to find addresses and get turn-by-turn directions.

How do I send and receive calls and text messages with Android Auto™?

To make calls with Android Auto™, use the app launcher to open the Phone app and dial the number, or use the Google Assistant to reach a specific contact or dial a number. When a call is received, a notification will appear at the top of your screen - select it to start the call. To send text messages with Android Auto™, ask the Google Assistant to send a text and say your contact and message aloud when prompted. Received text messages will appear as notifications at the top of your screen - select them and Android Auto will read them aloud.

How do I listen to music with Android Auto™?

Android Auto™ is compatible with Google Music, along with other third party music and streaming apps. To open Google Music, use the app launcher to open it and select from any of the menu options. You can also use the Google Assistant to request specific songs, playlists, or genres.

How much data does Android Auto™ use?

Controlling your apps through Android Auto™ does not increase the amount of data they use. For example, streaming music for one hour in Android Auto uses the same data as one hour of music streaming normally on your Android phone.

Will using Android Auto™ drain my battery?

When you connect your phone to run Android Auto™, your battery receives power through your vehicle's USB port. If your phone requires more power than the USB connection can give it, you may notice some battery drain. If your phone is losing battery when connected, consider upgrading your USB cable or manage your battery life by closing apps that are using a lot of power.

Can I do anything else on the phone while driving?

Driving is serious business and requires your full attention. Only use features and connected devices when safe and legal to do so.

Can I watch videos?

No, Android Auto™ does not support video apps.

Can I use the on-screen keyboard?

No, you can’t use the keyboard while driving. You can use the keyboard when the car is parked.

Why does the voice button take me out of Android Auto™?

When using your vehicle’s voice command button for Android Auto™, make sure that you hold it down until you hear the system beep. A short press will generally take you out of Android Auto and back into your vehicles’s native voice recognition system.

Does it matter where I put the phone?

In most Android Auto™- compatible vehicles the location of the phone is not important. The GPS location used by Android Auto apps comes from GPS in the car, not just the GPS in the phone.

I connected the phone and nothing happened. What now?

If this is the first time you’re using Android Auto™ in your vehicle, be sure to unlock your phone and accept the terms and conditions on your phone’s screen after you’ve connected and touched the Android Auto™ button on your display. You should also do the following: • Make sure that the "Only connect to known cars" setting in the Android Auto app is unchecked. • Make sure to use the USB cable provided with your phone at purchase, or another compatible USB cable. • Locate the Android Auto icon/button on your car’s infotainment system to open Android Auto.

How do I connect a second car to Android Auto™?

If you're having trouble connecting to a second car, go to the Android Auto™ app on your phone and uncheck the box next to the "Only connect to known cars" setting, and try plugging in again.

What should I do if "OK Google" doesn’t work?

Make sure Ok Google hotword detection is turned on. Go to Android Auto --> Menu --> Settings --> “Ok Google” detection and make sure the "while driving" option is switched on.

Privacy & Security

Where can I find Nissan’s privacy policy?

Please visit https://www.nissan.ca/common/PrivacyPolicy.html

SiriusXM®

Is SiriusXM® All Access available on all vehicles equipped with satellite radio?

Yes, SiriusXM® All Access is available on all vehicles equipped with SiriusXM® satellite radio. The 3-month complimentary trial includes access to Basic Radio, Premier Radio Content, Web Listening, App/Mobile Listening and My SiriusXM (App/Web feature).

Navigation

What is the Nissan Door to Door Navigation system?

This system combines an in-vehicle navigation system with smartphone compatibility that you can take along with you while not in your vehicle to help you navigate each leg of your journey: from origin to vehicle, vehicle to destination, and parking near destination to the destination itself.

[[2839]]

If I don’t have the appropriate app installed on my phone, will my Nissan Door to Door Navigation system still work?

Yes. Your in-vehicle navigation system will still work, but you will be unable to use the app to navigate to your car or from your parked car to your destination.

Why isn’t my app syncing with my Nissan Door to Door Navigation system?

• First, ensure that your vehicle is equipped with the Nissan Door to Door Navigation system and not the Nissan Navigation system. • Then verify that you are using the correct app for the version of the system in your vehicle by checking which app name appears at the end of the Nissan Door to Door Navigation feature – NissanConnect Services or Door to Door Navigation. • Ensure that the ‘Sync to Door to Door Navigation’ option in your NissanConnect system is selected to ON. • If your system is compatible with the app titled ‘Door to Door Navigation’, ensure that Bluetooth is enabled and connected to your vehicle.

How does my companion app work with my Nissan Door to Door Navigation system?

Your companion app lets you send a destination to your system, remembers your car’s location, helps you navigate to your car, and helps you navigate from your parked car to your destination. If your version of the Nissan Door to Door Navigation system is compatible with the NissanConnect Services app, your phone and vehicle are linked via cellular data connection and NissanConnect Services, so your phone’s data must be turned on and you must be enrolled in NissanConnect Services. If your version of the Nissan Door to Door Navigation system is compatible with the Nissan Door to Door Navigation app, your phone and vehicle are linked via Bluetooth® so your phone’s Bluetooth connection must be on.

Why is there also a Door to Door Navigation feature that is part of NissanConnect Services?

The Door to Door Navigation feature (if equipped) is the ability to use the MyNISSAN Canada app with your navigation system. A subscription to NissanConnect Services is required to use this feature because it utilizes the convenient long-range, wireless connectivity that the MyNISSAN Canada app uses to interact with your vehicle.

NissanConnect FAQ

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