Frequently asked questions

At this time, Nissan is currently not accepting new orders for the Nissan Z.

All online pre-order customers that completed their reservation on nissan.ca should have received a reservation number in the confirmation email sent upon submission of deposit during reservation process.

No, you cannot change your order. You can cancel your reservation at any time and be refunded in full. Please fill out this form to begin the cancellation process.

Yes, you can cancel your reservation at any time and be refunded in full. Please fill out this form to begin the cancellation process.

Once your vehicle is in transit, you will start receiving personalized information and next steps about your order. Once your vehicle has arrived, a dealer will contact you to complete your order.

Due to ongoing industry-wide supply-chain shortages, the delivery of vehicles has been delayed. Our team is monitoring the global situation closely as it continues to evolve. Rest assured that once your vehicle is in transit, you will start receiving personalized information and next steps about your order.

Your selected dealer will be in touch to arrange a pick-up time for your new Nissan Z.

If you placed your order via the online reservation portal on nissan.ca, please contact us at reservation@nissancanada.com.

If you placed your order directly with a dealer, please contact the dealer you submitted your reservation to.

For other inquiries about the program, you can contact our Customer Care Centre at 1-800-387-0122. For order cancellations please fill out this form. 

You can change your dealer at any time using this form.

Yes. Opting out of our marketing emails will not impact your reservation.