How can I obtain the payout information on my maturing lease?

You may obtain the payout information by contacting your dealership or our Customer Service department at 1-800-268-6499 (East) or 1-800-268-0764 (West).

When do I have to return my vehicle?

Your vehicle is due back at your Nissan dealership by the end of the scheduled Lease Term.

When will I receive my security deposit refund?

Provided that you do not have any excess wear and tear and/or excess kilometer charges, your security deposit is refundable after 15 business days from the date we receive (a) confirmation of your vehicle return or (b) certified funds for the purchase of your vehicle.

If I decide to buy my existing leased vehicle, how can I get it registered in my name?

To purchase your leased vehicle, please contact your Nissan dealership to make the necessary arrangements. Your Nissan dealership will assist you in registering your vehicle.

Can someone else purchase my leased vehicle?

You as the lessee have the first option to purchase your leased vehicle. Your Nissan dealership, as named on your leasing contract, has the second option to purchase your leased vehicle. If you have a third party who is interested in purchasing your leased vehicle, please contact your Nissan dealership who may be able to assist you to make the necessary arrangements.

What does it mean to “ground” a vehicle?

When you return your leased vehicle, your dealership will, using an online internal website, notify NCF that you have returned your vehicle. This process is known as "grounding a vehicle". You will receive a grounding receipt at time of drop off signed by both yourself and the Dealership. A grounding receipt is evidence of the date and time that you have returned the vehicle to the dealership. A grounding receipt is not a vehicle inspection report.

I have received a lease-end liability statement. How do I go about paying it?

Please remit your payment in the form of a cheque along with the remittance portion to Nissan Canada Finance at 5290 Orbitor Drive, Mississauga, Ontario, L4W 4Z5.

Can I purchase/return my vehicle prior to the end of my lease?

Yes, you can, however, early return and early purchase fees and charges may apply. For further details, please refer to your lease agreement and contact your dealership or our Customer Service department at 1-800-268-6499 (East) or 1-800-268-0764 (West).

When do I have to make arrangements with my dealership to return/purchase vehicle?

We recommend that you make arrangements with your Nissan dealership 30 days prior to your maturity date. This will give you ample time to thoroughly investigate and explore all of the lease end options available to you.

Is it possible to extend my lease at the end of the term?

It may be possible to extend your lease at the end of the term. For further details, please refer to your lease agreement and contact your dealership or our Remarketing department at 1-800-268-6499 (East) or 1-800-268-0764 (West).

Is the residual value negotiable?

The residual value as indicated on your leasing contract is non-negotiable.

When is my last payment due?

Your last payment is normally due 30 days prior tothe maturity date of your lease. If you have had a payment due date change, please contact our Customer Service department at 1-800-268-6499 (East) or 1-800-268-0764 (West) to confirm your last payment date.

Can I return my leased vehicle to any Nissan/Infiniti dealership?

Under your lease you are required to return your leased vehicle to the Nissan dealership where it was leased. If you wish to return your leased vehicle to a non-originating Nissan dealership, you must make prior arrangements with that dealership.

What are the charges for exceeding my kilometer allowance?

Please refer to your Lease Agreement for the applicable excess kilometer charges.

Can I purchase extra kilometres during the course of my lease?

Additional kilometers cannot be purchased after the lease contract has been signed.